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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Friendly and understanding people, understanding the...

Friendly and understanding people, understanding the situation . Advised the best option for me and how to handle it. Always possible to log in online to check all information online, update details etc. Reviewed on: 24th May 2025

Excellent service, raised me up out of the darkness...

Excellent service, raised me up out of the darkness of debt to looking forward to the future Reviewed on: 24th May 2025

Always considerate, understanding and supportive

Always considerate, understanding and supportive Reviewed on: 24th May 2025

I'm sure without the help of step change I would not...

I'm sure without the help of step change I would not be here today excellent service and nice people Reviewed on: 24th May 2025

Stepchange have really helped me sort my finances out.

Stepchange have really helped me sort my finances out. They have been really understanding and check on my situation regularly. I complete an expenditure list every year to keep everything up to date. I would definitely recomend Stepchange for peace of mind. Reviewed on: 24th May 2025

excellent

Excellent they have helped me so much Reviewed on: 24th May 2025

Stressed and embarrassed...

When my wife got breast cancer we lost her income for over a year and the debts just spiraled out of control. The stress was unbelievable and I felt embarrassed about our situation. After speaking to Step Change and setting up a DMP we regained control and alleviated a lot of stress. Reviewed on: 24th May 2025

First class.

I contacted Stepchange, about 10 years ago, after the usual bombardment of phone calls and messages. This stopped almost immediately, and a management plan was put in place. The staff were very friendly and helpful, then and subsequently. I do not know what I would have done without them. Reviewed on: 24th May 2025

Contacting Stepchange saved my sanity after I was sc...

Contacting Stepchange saved my sanity after I was scammed and lost my money. They were helpful and understanding, cast no judgment. I am now in a plan paying the banks back after they failed to support me. I have recommended stepchange to others and they have all had a similar experience. Thank You. Reviewed on: 24th May 2025

I can honestly say Stepchange turned my life around...

I can honestly say Stepchange turned my life around for the posotive,i wasgetting to a stage financially where i just could not see a way out. I was using one credit card to pay another in a constant loop of debt. from the very first phone call to stepchange everything turned around,they where so patient and helpull as well as understanding i felt i was finally going to solve my problem. It wasnt always easy i live off my pension and pip so money has been tight but they where always there with practical advise and help one month we had a storm where i live and damge was done to my property that had to be paid for and Stepchange allowed me to miss a payment to pay for repairs thankfully it was the only payment missed now my plan is finnished all my debts are clear one side effect of the plan is that for 4 years i learned to live within my means no cards no overdraft no HP (little secret i even managed to save a bit) i truly am gratefull to them. Reviewed on: 24th May 2025

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