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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Easy to arrange.

Easy to arrange. Made me feel at ease Reviewed on: 1st May 2024

Weight off my mind.

Weight off my mind. Helpful staff Reviewed on: 1st May 2024

Stepchange have helped me, without them my mental he...

Stepchange have helped me, without them my mental health would have deteriorated. They supported me in sorting my finances out. When I call they are always helpful and polite Reviewed on: 1st May 2024

Really great help and experience advisers, really ma...

Really great help and experience advisers, really made me feel comfortable during a really bad time Reviewed on: 1st May 2024

Absolutely amazing service

They helped me get my finances back on track. Reviewed on: 1st May 2024

Brilliant and Very supportive

I have always have been able to communicate my situation and they have always been able to help the situation and have cleared so much debt which enabled us to keep our mortgage, an amazing service and have recommend to many people who financial difficulties that they need assistance and help. Reviewed on: 1st May 2024

Help when you really are at your lowest

I have been with stepchange a while, recently I had to amend my payments as I can no longer work full time due to caring for my husband. Everything was sorted out online and I now pay less helping me to manage my finances. Reviewed on: 1st May 2024

Joined StepChange 6 years ago Senior Citizens both...

Joined StepChange 6 years ago Senior Citizens both in our 70’s business had to be closed due to health problems and were desperate for help. Recommended by friend to see if Step Change could help and the rest is history Reviewed on: 1st May 2024

So easy to complete online.

So easy to complete online. I did everything online and email. I get overwhelmed talking to people sometimes, so was glad they had this option. When I did have a query two months into my plan. The advisor on the phone was courteous and helpful. Not at all stressful using Step Change. Reviewed on: 1st May 2024

A Lifeline for those Struggling with Debt

StepChange allowed me to claw myself out of poverty by freezing the interest on my debts and allowing me to pay them off in manageable monthly payments. I can' t thank them enough, they really turned my life around, and I've no idea where I'd be now without their help. Reviewed on: 1st May 2024

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