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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Ive had the best experience with stepchange so far.

Ive had the best experience with stepchange so far. I started off with £31000 of debt. Im down to £14000 now, so over half way. It’s been really easy and stress free. Can’t wait to be debt free. Highly recommend stepchange Reviewed on: 24th May 2025

Highly recommended

As a single mum on maternity leave I was unable to keep up with my credit card repayments. It was for the first time in my life I got into such a difficult financial situation and not being able to work for a while I didn't see a way out of the mess. I'm now on a debt repayment plan with StepChange and I can just say I highly recommend anybody struggling financially to get in touch with them. Nobody judged me, everybody I have talked to so far has been fantastic. Reviewed on: 24th May 2025

When I felt overwhelmed and needed advice and assist...

When I felt overwhelmed and needed advice and assistance, Stepchange were there. Best decision I made. Reviewed on: 24th May 2025

A God send

Very professional company who explained in detail how my debt could be handled. Without this help I don’t know how I would have coped with final demands letters I was receiving. Reviewed on: 24th May 2025

Excellent service

Excellent service with good staff that put you at ease. Makes u feel less anxious once u go through the process Reviewed on: 24th May 2025

Step change has really helped me and stopped me wor...

Step change has really helped me and stopped me worrying and helped me sort out what is right for me and I would like to say a big thank you Reviewed on: 24th May 2025

Simply take away the despair and desperation felt fr...

Simply take away the despair and desperation felt from debt without judgement. Reviewed on: 24th May 2025

Debts due to diagnosis - able to see a way out

When I first contacted step change I was in a lot of debt due to a health diagnosis that escalated my debts. They were great, offered me advice - I decided I wanted a dmp as I knew it was my fault and wanted to pay back rather than go bankrupt. The dmp meant all interest was paused and I could repay in affordable amounts. I’m hoping to be debt free by the end of the year thanx to Stepchange Reviewed on: 24th May 2025

StepChange are an exceptional charity in every respe...

StepChange are an exceptional charity in every respect: support, patience, understanding, administration and financial guidance. Over many years they have supported me with my debt management plan. Even when unexpected personal situations arise, StepChange are there to help you dealing with creditors. My sincere thanks to a dedicated team of people for their endless support. Highly recommended. Reviewed on: 24th May 2025

Very friendly staff who helped me through a difficul...

Very friendly staff who helped me through a difficult and stressful time talked me through the whole process and gave me advice on how to deal with my creditors and my rights . Reviewed on: 24th May 2025

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