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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I highly recommend stepchange to anyone.

I highly recommend stepchange to anyone. I was struggling to make all my monthly payments but thanks to stepchange they have helped me manage this. Reviewed on: 6th June 2025

Best most helpful company I have ever dealt with

Best most helpful company I have ever dealt with Reviewed on: 6th June 2025

Helpful and understanding staff who do their best.

Helpful and understanding staff who do their best. Reviewed on: 6th June 2025

Help needed ..

Stepchange have been my life line don’t know where I would be without the help from stepchange Reviewed on: 6th June 2025

Thanks for your support stepchange

Thanks for your support stepchange Reviewed on: 6th June 2025

Very understanding

Excellent service * Great care great experience Reviewed on: 6th June 2025

Excellent and well planned website to look at option...

Excellent and well planned website to look at options and to set up our plan. Communication is fast and informative Reviewed on: 6th June 2025

Help at your fingertips. Step change sort everything.

Step change sort everything. They are very sympathetic. The relief it gave me sorting my debts was incredible. I would definitely recommend this charity Reviewed on: 6th June 2025

Taken a wait of my shoulders

Very good experience with step change, know actually what I am paying each month and when it will all be paid. They have kept me updated every step of the way and I know that I can contact them at anytime with any questions Reviewed on: 6th June 2025

Step change helped me out.

Step change helped me out. I was struggling to pay off my credit cards and they are helping me pay them off at a lower monthly cost. Reviewed on: 6th June 2025

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