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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

There help and advice has been in valuable when I lo...

There help and advice has been in valuable when I lost my husband suddenly Reviewed on: 28th May 2026

They helped me get back on track with my money.

They helped me get back on track with my money. They gave me breathing space. Time to sort my budget. Get my head round what I had to live on and what was left to pay to them. Which was a huge relief. Reviewed on: 28th May 2026

Amazing service from start to where I am now with St...

Amazing service from start to where I am now with StepChange I had 37900 off debt which I wracked up from credit cards step change spoke through my options reduced my bills and froze interest I pay step change and they pay my creditors I owe them everything. Reviewed on: 28th May 2026

A God send when I thought my world had ended.

I was in despair as was in a bad place and on sick with no where to turn i tool my head out the sand and looked at my options when I phoned they didn't make me feel alienated and treated me with compaction like a person again we made a plan and I felt I wasn,t drowning in debt. Reviewed on: 28th May 2026

Stepchanhe support you and guide through, dont be sc...

Stepchanhe support you and guide through, dont be scared to approach them they understand want your going through and dont judge you Reviewed on: 28th May 2026

Very professional

Professional help, took a lot of pressure of me and took me out of a dark place. Reviewed on: 28th May 2026

My financial situation following divorce left me in...

My financial situation following divorce left me in a right state with very little spare money meaning I was in a debt spiral. Contacting stepchange have me my life back and I'm now in much better place. My debt is clear this November and I'm So pleased to have achieved being totally debt free. A situation I aver thought I'd see. Wonderful charity and so very helpful and understanding. If you have same issues be like me and get on the ip again. Reviewed on: 28th May 2026

Step change has been amazing.

Step change has been amazing. Even if I’ve not left a 5*, that’s just because I always leave a room for improvement. Over all I’ve experienced great support, guidance and management given by step change. I have somehow paid off debt with less stress along the years. Reviewed on: 28th May 2026

I have been with step change for a while now and I c...

I have been with step change for a while now and I can say the staff are absolutely incredible understanding and nonjudgmental they don’t delve into your life but they certainly change it for the good by understanding your stress and helping you take control of your finances and working to a payment you can mannage Reviewed on: 28th May 2026

Fantastic service

I was so relieved after sorting out my plan. The advisors don't judge you and they are so helpful.. I was so stressed out and worried about my debt but after sorting my plan I felt great. They are friendly and want to help and I am so glad I went with Stepchange. Reviewed on: 28th May 2026

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