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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful and manageable

Helped me pay off £3k in credit card and store credit debts in manageable chunks over 2 years. Reviewed on: 6th June 2025

I didn’t want to contact them but once I did a weigh...

I didn’t want to contact them but once I did a weight came off my shoulders - after the first phone call I’ve been able to complete the rest online Reviewed on: 6th June 2025

Helped me massively with my monthly plans I really s...

Helped me massively with my monthly plans I really struggled to make payments to my creditors Reviewed on: 6th June 2025

Very helpful and understanding simple to fill out de...

Very helpful and understanding simple to fill out details. Step by step advice with reasonable outcome to help clear debt while leaving me enough to live and still enjoy some spending freedom. Reviewed on: 6th June 2025

Stepchange reviewed

StepChange were very helpful and explained everything well. I would recommend them Reviewed on: 6th June 2025

Very helpful

Very helpful, have taken so much stress out of my life, I don't get much contact from my creditors and things tick along nicely. If I have a problem or letter from a creditor I get in touch with StepChange and they sort it for me. They reply to my emails within a couple of days. Reviewed on: 6th June 2025

Stress Free

Very helpful and set up a payment plan and delt with my creditors. Peace of mind. Reviewed on: 6th June 2025

Recommend calling them if you're worrying about debt.

Very clear advice, give you time and options to do what's best for you Reviewed on: 6th June 2025

Stepchange have been fantastic, started with them ye...

Stepchange have been fantastic, started with them years ago when they were known as 'CCCS' and we are just a few months away from our final payment. Whenever we have needed to miss or delay a payment they have always been so understanding. Can't praise this company enough. Reviewed on: 6th June 2025

Helped me when I was in a bit of a mess.

Helped me when I was in a bit of a mess. Really simple to set up. Reviewed on: 6th June 2025

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