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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Help is always there

Stepchange took away any worries I had and made life very easy when I needed help Reviewed on: 23rd May 2025

Felt I was in the right place as soon as I spoke to...

Felt I was in the right place as soon as I spoke to them regarding my situation Reviewed on: 23rd May 2025

Helped me sort out finances, non judgmental and offe...

Helped me sort out finances, non judgmental and offered great advice Reviewed on: 23rd May 2025

Step Change provide an excellent and efficient service.

Step Change provide an excellent and efficient service. The staff are knowledgeable and helpful. Reviewed on: 23rd May 2025

Very helpful and helped me "breathe" again!

Very helpful and helped me "breathe" again! Reviewed on: 23rd May 2025

Invaluable Assistance

They have been invaluable in helping us with sorting our finances and making it less stressful for us. Reviewed on: 23rd May 2025

Excellent service.

Excellent service. Supportive, reassuring and non judgmental. Just wish I had contacted them earlier. Was life changing for our family. Reviewed on: 23rd May 2025

I was at rock bottom.

Like most people, I was at rock bottom when I reached out to stepchange. Bottom rung of the ladder, knee deep in debt and sinking fast. The first person I spoke to was so reassuring, letting me know that I'd done the hardest bit and accepted I was in need of help. Through the calm approach of the voice at the other end of the phone, that showed no sign of derision in my failure to manage my finances. A plan that suited me (there are several debt options available)was put in place with a clear goal of how to repay everything and more importantly. My debt free date. Covid added a few unforseen issues into the mix, but once again a phone call to a working from home advisor sorted everything out. I have been debt free now for nearly a year and the relief is fantastic. Knowing that I did it is an incredible feeling. Don't get me wrong, it was hard work. Bloody hard work and it took 7 long years. But those 7 long years were a valuable learning experience. If you're struggling with debt, please take this one piece of advice and get in touch with them. They are amazing people Reviewed on: 23rd May 2025

Step change has been a life saver I feel so much mor...

Step change has been a life saver I feel so much more relaxed thanks to you. Thank y Reviewed on: 23rd May 2025

They go through every thing with you I have never fe...

They go through every thing with you I have never felt rushed or not listened to Reviewed on: 23rd May 2025

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