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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

StepChange saved me from going under

StepChange don't charge me a fee so all the money reduces the debt. They worked out an affordable plan. Without them I would have probably suffered a complete breakdown. Reviewed on: 1st May 2024

Very professional with a website that is easy to man...

Very professional with a website that is easy to manage and understand. They have helped me enormously with my debt and I would highly recommend them to anyone struggling with their finances. Reviewed on: 1st May 2024

Peace of mind

Peace of mind - they understand the stress that everyone feels and help you find the right solution Reviewed on: 1st May 2024

Debt Management Plan

Have been on DMP for long and StepChange can be regarded as that friend you can rely on any time. Am nearly finished and will soon be debt free. Reviewed on: 1st May 2024

A 5-star service

StepChange has helped me to manage my debt by offering support & freezing lender’s interest. Having debts consolidated means I now have only one payment leaving my account each month which is set to my personal budget. Reviewed on: 1st May 2024

Very helpful

Step change have helped me through a difficult financial time. They have taken a lot of stress of my shoulders, which really appreciated Reviewed on: 1st May 2024

Finally debt free! .

After years of being in debt I finally reached out. And I am so pleased I did! The staff are helpful non judgemental and helped explain the whole process and how it would affect me and my credit score. Just under 4 years and I have paid back everything I owed. I feel accomplished and proud, but most importantly thankful for the help I received. Reviewed on: 1st May 2024

Wrong info given.

Yoy told me I didn't have to tell my employer about being on a plan. I have lost my job because of this and raised a complaint I've heard nothing of! Reviewed on: 1st May 2024

Help when neede

Was very worried and being bombarded with demand letters,and had been made to retire.Didn't know where to turn.Looked for help in Internet and found Step change Thank heaven. For all the help and advice,took as much time as I needed to help sort everything out and stop the clamour from my Creditors. Reviewed on: 1st May 2024

Very helpful and always happy to talk you through th...

Very helpful and always happy to talk you through things and help in anyway they can. Reviewed on: 1st May 2024

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