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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

I have nothing but praise for Stepchange

I have nothing but praise for all the people that work at Stepchange. They make a very stressful time bearable and they are kind and considerate. The company has a great ethos and helpslaisie with creditors to agree a payment that is affordable without making you destitute. They are always there to support and the communication is very good. I can only recommend anyone in debt that they can’t cope with themselves to seek their help. They are truly a godsend. Reviewed on: 23rd May 2025

Loved everything, great company.

Loved everything, great company. Really helped me out Reviewed on: 23rd May 2025

This help more than I can say.

This help more than I can say. They helped me sort my life out Reviewed on: 23rd May 2025

Excellent service and helpful on the phone.

Excellent service and helpful on the phone. Reviewed on: 23rd May 2025

What can I say really good experience

What can I say really good experience Reviewed on: 23rd May 2025

Very helpful and friendly staff , always happy to help

Very helpful and friendly staff , always happy to help Reviewed on: 23rd May 2025

Very helpful and incredibly supportive, though a lit...

Very helpful and incredibly supportive, though a little slow to get back to you over email. Reviewed on: 23rd May 2025

I felt like there was no light at the end of the tunnel

I was inundated with debts from quick loans, unpaid overdrafts and credit cards during a long period of unemployment, but using StepChange has helped me recover, slowly but surely. I'd definitely recommend them to anyone who feels there's no light at the end of the tunnel. Now that I'm working, I can increase my repayments! Reviewed on: 23rd May 2025

Stepchange made all the difference for me.

As a debtor attempting to cope with creditors and stress at a difficult time in my life Stepchange made all the difference. The well structured procedures of this experienced charity are clearly well respected by creditors generally so inspire confidence, and provide time and space to manage and achieve a better outcome. Their support and individual attention to my circumstances exceeded expectations and enabled me to find a way through my difficulties, first by advice, then through a debt management plan and finally through their settlement service. I could not have coped without their help. Reviewed on: 23rd May 2025

Helpful & Easy

Very helpful charity have helped me easily take control of my debts without any added stress. I recommend. Reviewed on: 23rd May 2025

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