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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchanhe support you and guide through, dont be sc...

Stepchanhe support you and guide through, dont be scared to approach them they understand want your going through and dont judge you Reviewed on: 28th May 2026

Very professional

Professional help, took a lot of pressure of me and took me out of a dark place. Reviewed on: 28th May 2026

My financial situation following divorce left me in...

My financial situation following divorce left me in a right state with very little spare money meaning I was in a debt spiral. Contacting stepchange have me my life back and I'm now in much better place. My debt is clear this November and I'm So pleased to have achieved being totally debt free. A situation I aver thought I'd see. Wonderful charity and so very helpful and understanding. If you have same issues be like me and get on the ip again. Reviewed on: 28th May 2026

Step change has been amazing.

Step change has been amazing. Even if I’ve not left a 5*, that’s just because I always leave a room for improvement. Over all I’ve experienced great support, guidance and management given by step change. I have somehow paid off debt with less stress along the years. Reviewed on: 28th May 2026

I have been with step change for a while now and I c...

I have been with step change for a while now and I can say the staff are absolutely incredible understanding and nonjudgmental they don’t delve into your life but they certainly change it for the good by understanding your stress and helping you take control of your finances and working to a payment you can mannage Reviewed on: 28th May 2026

Fantastic service

I was so relieved after sorting out my plan. The advisors don't judge you and they are so helpful.. I was so stressed out and worried about my debt but after sorting my plan I felt great. They are friendly and want to help and I am so glad I went with Stepchange. Reviewed on: 28th May 2026

Very helpful, consolidated all my debt and started t...

Very helpful, consolidated all my debt and started the payment plan. Good advice and knowledge to assist me with the process. Reviewed on: 28th May 2026

Good company

Very helpful when you ring them sorted all my debts into one easy payment Reviewed on: 28th May 2026

Gave me great peace of mind knowing I was able to ta...

Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

I have had a good experience to date however I feel...

I have had a good experience to date however I feel that you have to stand up for your rights when you feel the process is more in favour of your creators and not balanced with looking after you. At one point in the process i felt like i did not have a choice but to just take what I was being told would be my monthly cost even though it would leave me worse off financially and caused me to struggle financially, however i have to say that once i had pointed that out the conversation started to look and review this, which the right support in place. Reviewed on: 28th May 2026

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