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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Helped me with everything I needed thank you

Helped me with everything I needed thank you Reviewed on: 28th May 2026

Helped me take control of my debts.

Helped me take control of my debts. Slowly becoming debt free with affordable monthly payments. Reviewed on: 28th May 2026

Excellent customer service.

My experience has been excellent. Everyone I’ve dealt with have been really helpful, ready to listen and non-judgmental which is really important when you’re going through financial stress. Excellent customer service. Reviewed on: 28th May 2026

I was worried about my increasing debt but step chan...

I was worried about my increasing debt but step change made me feel at ease and offered great advice Reviewed on: 28th May 2026

to sort me...debt

I was in a bind they helped to sort me on stepchange Reviewed on: 28th May 2026

StepChange as made my life easier.

StepChange as made my life easier. I wasn't sleeping because of worrying, but now I'm more relaxed, they have lifted all the worries and they never judged me. Reviewed on: 28th May 2026

Without the support of Step Change I don’t think I c...

Without the support of Step Change I don’t think I could have tackle my dent problems and felt safe to do so Reviewed on: 28th May 2026

Hard work to get it all set up initially

Hard work to get it all set up initially Reviewed on: 28th May 2026

Over 15 years been a great journey lowering my debt...

Over 15 years been a great journey lowering my debt year after year .Always there when i need you thank you so much .Another 5 years il be debt free. Reviewed on: 28th May 2026

Great that I came to know about StepChange when I wa...

Great that I came to know about StepChange when I was going through financial difficulties. Staff were kind, understanding, polite and supportive in real time, reducing the stress by 90% I would say. Reviewed on: 28th May 2026

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