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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,644 reviews, last reviewed 23rd Jun 2026
188400% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026
Veronica c's avatar
Veronica c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18644)

Stepchange changed my life.

5
Stepchange changed my life. They allowed me to breath again. Got me out of my depression. Allowed me to spend my money on the things i needed to buy each month. Reviewed on: 23rd May 2025
Clare Ramshaw's avatar
Clare Ramshaw

Professional and very helpful.

5
Professional and very helpful. Peace of mind from the first day I spoke them, i highly recommend them if you have debt worries. Reviewed on: 23rd May 2025
Mr C's avatar
Mr C

Sorting my debt problems.

5
Having dug myself a big hole with debt I had nowhere else to turn until by some miracle an add popped up on my screen. StepChange Debt Management came up so I looked into this and decided that this was the way forward and not look back eversince Reviewed on: 23rd May 2025
Ian W's avatar
Ian W

Relieved

5
I was really worried about my debt but now I feel more in control. Really glad I've found a way out without feeling too overwhelmed. Reviewed on: 23rd May 2025
Anonymous A's avatar
Anonymous A

Absolutely excellent service.

5
The over all experience has been first rate I would definitely tell my friends of the first and best customer service thanks John Reviewed on: 23rd May 2025
Mr J's avatar
Mr J

Stepchange are very good listeners and very helpful

5
Stepchange are very good listeners and very helpful Reviewed on: 23rd May 2025
Ged R's avatar
Ged R

Great advisors and always helpful

5
Great advisors and always helpful Reviewed on: 23rd May 2025
Sarah L's avatar
Sarah L

Professionals from start to finish

5
Professionals from start to finish giving good solid advice and support. Great follow up and nothing was too much to ask. I went from desperation to feeling in control. Reviewed on: 23rd May 2025
Ella's avatar
Ella

Being honest and seeking help

5
The stress of being in debt was keeping me awake at night, was an ever decreasing circle of trying to pay for everything, realising that having a loan ultimately did not help. Firstly it was a friend who was a sympathetic ear and said I should talk to my creditors. Then it was one of my creditors (M&S) who suggested Step Change. The first call was very emotional, I cried 90% of the time as I simply felt so ashamed that I had not coped with money at all well. I was meant to be an adult. I had a job I loved but no concept of budget. And then Covid happened with all the changes it involved - even not being able to carshare doubled my travel costs. It was all a knock on effect as well as my not being money savvy. Step Change has helped so much. I gauged their help by how much I cried each call. The last main call it was only 10% which was from being overwhelmed with how kind and understanding all of the people had been in helping me to sort out a DMP. There was no judgement, no low opinion of how I’d managed so far. (I’d done that to myself already) They were simply brilliant in their approach and I cannot recommend them highly enough as a way forward to resolve debt issues. Thank you. Reviewed on: 23rd May 2025
FB's avatar
FB

Step change brought me back from the Brink!!

5
Step change brought me back from the brink! With excellent advice and experience to deal with my creditors and put in a plan for me to comfortably afford to satisfy them, Always at the end of the phone and always helpful with any problems! !! Can’t recommend enough! Reviewed on: 23rd May 2025
Keith N's avatar
Keith N

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