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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917425983910713329 (18644 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Stepchange gave me life and hope!

I contacted Stepchange in 2019, as recommended by The Citizens Advice Bureau, I was medically retired from the Civil Service, so one day i was on a high salary with a Mortgage, Personal Car Plan and loads of Credit Cards. The following day i had nothing but debts. I put most of my retirement money in to my mortgage, as I was scared of losing my home! The rest went to buy my car from the plan. After that were all of my Credit Cards, which were no problem when i was employed, but now i could see a point where they would become unmanageable. I had to wait for ages to find out what benefits i could claim, as i had no other income. I worked out my total debt and it was nearly £62,000... still the remaining mortgage and the cards, which were being used constantly, as it was taking so long to obtain my benefits, with no other income. Finally, Stepchange literally changed my life. Now, in 2025, i feel so good about my debts, as they are now £38,000. I have achieved a massive reduction and i know many people who owe similar amounts, simply as part of life! It only took me just under 6 years to achieve this and i can see the end of the tunnel. Thank you Stepchange! Reviewed on: 23rd May 2025

I had a problem with an unknown creditor

I had a problem with an unknown creditor ? The original debt probably statute barred ?Was told that the debt would not be added to my already long list. Reviewed on: 23rd May 2025

5 star service

Very good customer service . Well managing company Reviewed on: 23rd May 2025

Amazing realistic Stepchange

Stepchange haven been amazing, understanding and helping us through a difficult time and assisting in being realistic what we can afford to pay. Reviewed on: 23rd May 2025

When you think there is 'nowhere to turn...

When you find yourself in an awful, 'nowhere to turn' situation, I can't praise StepChange enough for the help they gave us, straight from the first contact. They gave me chance to go through everything clearly and at a pace that works for you, to get you into a position where you can see a way forward in getting back on track financially. Reviewed on: 23rd May 2025

They put my mind at rest going through a very hard f...

They put my mind at rest going through a very hard financial time. Always speak in a way that is understandable Reviewed on: 23rd May 2025

Peace of Mind

I had spoken to another debt management service and their fees were frightening. My sister recommended StepChange to me and it was an easy online application. I gave all the detailed relevant information and they came back with a plan for my situation. It has helped me reorganise my expenditure and taken away a huge amount of stress. Reviewed on: 23rd May 2025

A flexible plan to meet out changing needs.

A flexible plan to meet out changing needs. Always helpful if we contact you. I’d definitely recommend to anyone in difficulty Reviewed on: 23rd May 2025

Helped take the stress out of the situation and made...

Helped take the stress out of the situation and made me feel like a person not a number or a failure for seeking their help. Reviewed on: 23rd May 2025

If you assume your reality, you can helped

Very helpful the only sorrow that I have, should know about this chance 2 years earlier. Professional support when dealing with situation. Thank you Reviewed on: 23rd May 2025

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