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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

None judgemental honest helpful advise

None judgemental honest helpful advise Reviewed on: 1st May 2024

Stepchange have given me my life back.

Stepchange have given me my life back. Best thing I ever did was ring them. I was loosing sleep at night with worry, but not anymore. I can't thank them enough. Reviewed on: 1st May 2024

Stepchange have help me all the way I don't thing I...

Stepchange have help me all the way I don't thing I could none this on my own Reviewed on: 1st May 2024

Amazing!!

Stepchange have helped me no end, totally sympathetic from start to (nearly finish) always there when I need them, highly recommended if you were stuck in a massive rut like me Reviewed on: 1st May 2024

Excellent customers advisors

Since speaking to Step Change my out going’s have reduced, my metal health has improved as the pressure of my debts was taken away, I was at a very dark place before reaching out to Step Changes amazing employees who showed me compassion, empathy and wanted to help me. Reviewed on: 1st May 2024

Stepchange my saviour

Stepchange worked so hard to find a plan that would clear my large debt. I'm totally gratefully for there professionalism and patience in sorting out my finances for me. Reviewed on: 1st May 2024

I suffer from anxiety and depression and struggle on...

I suffer from anxiety and depression and struggle on phone calls and so step change have supported me online via email and over the phone with debt advice and debt management Reviewed on: 1st May 2024

PROFESSIONAL AND KNOWLEDGEABLE TEAM.

PROFESSIONAL AND KNOWLEDGEABLE TEAM. PUT MY MIND AT EASE Reviewed on: 1st May 2024

Free impartial advice.

Free impartial advice. Easy to understand, holds your hand through every step. Reviewed on: 1st May 2024

Brilliant organisation

I felt comfortable, reassured and helped with my finances. Staff were so understanding and non-judgemental. I have anxiety and they really helped me Reviewed on: 1st May 2024

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