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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,642 reviews, last reviewed 23rd Jun 2026
188350% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026
sarah jane bell's avatar
sarah jane bell

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18643)

Before contacting StepChange I did not know how I wa...

5
Before contacting StepChange I did not know how I was going to service my debts.Thankfully StepChange helped me manage my debts. I am no longer anxious and worried. I am making regular payments what I can afford to my creditors.Thank you StepChange. Reviewed on: 23rd May 2025
gunputhram's avatar
gunputhram

I had become dangerously in debt and in desperation...

5
I had become dangerously in debt and in desperation turned to payday loans. I telephoned Stepchange and was put at ease. I am now well into my plan and will be debt free in a few years Reviewed on: 23rd May 2025
Faye Spencer 's avatar
Faye Spencer

Wonderfully kind people and a fantastic Charity

5
We have been with Stepchange for the past 6 years, and they are fantastic. We are in a Debt Management Programme and from the outset, they have taken all of the stress and worry away from dealing with our creditors. Our situation is complex and we do worry about our future but knowing we have Stepchange on our side makes life bearable. We cannot recommend them enough. Before we knew about Stepchange, we were looking at using a company that advertised on the TV and after contacting them, we were bombarded with phone calls saying we only had hours to make a decision to use them and sign up and it just didn't feel right to be put under that much pressure. So we contacted Citizens Advice and they told us about the charity Stepchange. All of the money from our monthly payments goes to the creditors. Not like the first company we contacted who would have taken a hefty amount for themselves which is why they were putting us under pressure. Stepchange have been wonderful in helping us get through the last few years. Reviewed on: 23rd May 2025
Kernowlass's avatar
Kernowlass

They helped me to put my life back together.

5
They helped me to put my life back together. Thank you! Reviewed on: 23rd May 2025
Kris 's avatar
Kris

From Zero to Hero: StepChange Gave Me My Life Back...

5
From Zero to Hero – StepChange Gave Me My Life Back I’m a guy in my 20s, and not too long ago, I thought life was over. I had no job, no direction, and £6,000 of debt I couldn’t pay off. It felt like there was no way out. Then I found StepChange. They helped me set up a Debt Management Plan (DMP) that actually worked for me. With their support, I’ve paid off almost all of my debt - and I’m nearly there. Just a little more to go, and I’ll be completely debt-free. StepChange gave me structure, hope, and a fresh start when I couldn’t see a way forward. Life is good now. I’m working again, and I finally feel in control of my future. If you’re struggling and think there’s no way out, please know there is help. StepChange changed everything for me. Reviewed on: 23rd May 2025
JesusHeals 's avatar
JesusHeals

A real weight off your shoulders

5
Excellent. StepChange has been a life saver. Worries about debt have gone away and I now can manage debt repayments within my budget. A real weight off my shoulders. Any time I have needed to call, customer service has been friendly and helpful. An understanding voice, with no judgement. Thank you! Reviewed on: 23rd May 2025
David W's avatar
David W

Step change were very helpful talking me calmly thro...

5
Step change were very helpful talking me calmly through the procedure I would go through, explaining everything clearly and made me feel there was light at the end of the tunnel. And it’s good to know that help and support is always available Reviewed on: 23rd May 2025
Martyn C's avatar
Martyn C

I felt comfortable talking to step change they didn'...

5
I felt comfortable talking to step change they didn't judge me in any way.. Reviewed on: 23rd May 2025
Jules's avatar
Jules

that first phone call

5
it was very had for me to make that first phone call to step change but I'm glad I did everyone I speak to makes everything easy for me Reviewed on: 23rd May 2025
neil 's avatar
neil

Debt Management Plan Experience

5
Easy to get a Debt Management Plan online. It was recommended as the best option for me. Step Change contacted my creditors and arrange all the admin. Their recommendations to my creditors were accepted and all is proceeding smoothly after some 9 months. Reviewed on: 23rd May 2025
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Guy W

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