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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I felt comfortable talking to step change they didn'...

I felt comfortable talking to step change they didn't judge me in any way.. Reviewed on: 23rd May 2025

that first phone call

it was very had for me to make that first phone call to step change but I'm glad I did everyone I speak to makes everything easy for me Reviewed on: 23rd May 2025

Debt Management Plan Experience

Easy to get a Debt Management Plan online. It was recommended as the best option for me. Step Change contacted my creditors and arrange all the admin. Their recommendations to my creditors were accepted and all is proceeding smoothly after some 9 months. Reviewed on: 23rd May 2025

Not made to feel ashamed

Its a daunting task but the fact that it can be all done online without having to face anyone is excellent Reviewed on: 23rd May 2025

I can't tell you what a relief it was and as I find...

I can't tell you what a relief it was and as I find it difficult to talk over the phone due to surgery for tongue cancer everything was done online and by post, seemless Reviewed on: 23rd May 2025

My financial situation was getting out of control, I...

My financial situation was getting out of control, I had always managed to pay minimum payments but I was struggling. A friend told me about step change when I called the call handler put me at easy straight away. Process was easy and I come off the phone with hope. Reviewed on: 23rd May 2025

Very helpfull good customer service here to help you

Very helpfull good customer service here to help you Reviewed on: 23rd May 2025

Life saver

When I thought I would be forever in debt they came along and took over everything for me. Reviewed on: 23rd May 2025

Excellent customer service knowledge of staff is ama...

Excellent customer service knowledge of staff is amazing very supportive Reviewed on: 23rd May 2025

Very helpful and understanding staff

Very helpful and understanding staff Reviewed on: 23rd May 2025

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