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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Advisor was very kind and made me feel I was not alo...

Advisor was very kind and made me feel I was not alone in my situation Reviewed on: 27th May 2026

Step Change has changed our lives!

Step Change has literally changed our lives. Not having to worry about money every month and all those debts hanging over our heads is just such a relief. They really have helped lift a huge weight off our shoulders and can’t recommend them enough! Reviewed on: 27th May 2026

Highly recommend.

Highly recommend. Very helpful. No judgement Reviewed on: 27th May 2026

Excellent service- when you think there is no where...

Excellent service- when you think there is no where to turn they going through all outgoings & income before giving you the best way forward that is affordable to you. Reviewed on: 27th May 2026

I was worried when i first rang as thought i would b...

I was worried when i first rang as thought i would be made to feel guilty but i never felt so relaxed speaking to the advisor Reviewed on: 27th May 2026

Stepchange.....just wow !!

I got myself in trouble with money and advised from family to contact Stepchange.....best thing I ever did. It has still been hard but the help and support was brilliant and am now 1 month away from being debt free. Reviewed on: 27th May 2026

We didn't know how to improve our situation until we...

We didn't know how to improve our situation until we found StepChange! Reviewed on: 27th May 2026

Lifechanging Support

Stepchange have been extremely helpful. The support is tremendous and they alleviate so much stress and worry by taking control of correspondance with creditors. No judgement, only understanding and outstanding service. Reviewed on: 27th May 2026

Great help and very easy

Great help and easy to sort, a weight off my mind Reviewed on: 27th May 2026

Excellent Team

Step change have been there when I needed them very helpful and understanding in my situation much appreciated thankyou Reviewed on: 27th May 2026

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