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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Gave me great peace of mind knowing I was able to ta...

Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

I have had a good experience to date however I feel...

I have had a good experience to date however I feel that you have to stand up for your rights when you feel the process is more in favour of your creators and not balanced with looking after you. At one point in the process i felt like i did not have a choice but to just take what I was being told would be my monthly cost even though it would leave me worse off financially and caused me to struggle financially, however i have to say that once i had pointed that out the conversation started to look and review this, which the right support in place. Reviewed on: 28th May 2026

Helped me with everything I needed thank you

Helped me with everything I needed thank you Reviewed on: 28th May 2026

Helped me take control of my debts.

Helped me take control of my debts. Slowly becoming debt free with affordable monthly payments. Reviewed on: 28th May 2026

Excellent customer service.

My experience has been excellent. Everyone I’ve dealt with have been really helpful, ready to listen and non-judgmental which is really important when you’re going through financial stress. Excellent customer service. Reviewed on: 28th May 2026

I was worried about my increasing debt but step chan...

I was worried about my increasing debt but step change made me feel at ease and offered great advice Reviewed on: 28th May 2026

to sort me...debt

I was in a bind they helped to sort me on stepchange Reviewed on: 28th May 2026

StepChange as made my life easier.

StepChange as made my life easier. I wasn't sleeping because of worrying, but now I'm more relaxed, they have lifted all the worries and they never judged me. Reviewed on: 28th May 2026

Without the support of Step Change I don’t think I c...

Without the support of Step Change I don’t think I could have tackle my dent problems and felt safe to do so Reviewed on: 28th May 2026

Hard work to get it all set up initially

Hard work to get it all set up initially Reviewed on: 28th May 2026

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