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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Life changing support

Stepchange Charity has helped to turn my life around. I had and still have significant debt however I have, with the help of the charity arranged a repayment plan that I can afford. Reviewed on: 23rd May 2025

I had a restructure at my employment, which saw me g...

I had a restructure at my employment, which saw me go from £24,000 a year to £10,000. I was paying a lot a month for my debt £750 a month . I sank into a deep depression. After a while I found Stepchange who were awesome. They took note of the debts and took a detailed income and expenditure They told me how much I could afford comfortably, whilst still able to afford to live. They saved my life, my marriage and my home! Reviewed on: 23rd May 2025

It was so easy to complete the application.

It was so easy to complete the application. It was such a relief to be back in control of my finances Reviewed on: 23rd May 2025

Best decision.

Advisers were very pleasant and helpful. They really helped to make everything manageable and get on top of things. Have recommended to lots of people since as the assistance was invaluable. Reviewed on: 23rd May 2025

Professional and empathetic of your position.

Professional and empathetic of your position. Always ready to listen, especially a valued trait in times of stress Reviewed on: 23rd May 2025

They were compassionate, very helpful and supportive...

They were compassionate, very helpful and supportive in all ways. Vasrious options were presented so that one could make an informed choice and selcetthe one lost approriate for one's need. Reviewed on: 23rd May 2025

Don’t be embarrassed to ask!

We started out in a desperate state, we didn’t know what to do. The friendly team at Stepchange helped us clear all our debts and now we have finally paid everything off we can move forward in great position. Don’t be embarrassed to get help. Best thing we ever did. Reviewed on: 23rd May 2025

Very professional.

Always get the answer's that I need.very easy to get a response in a very little time. Reviewed on: 23rd May 2025

We were in crisis through sudden severe ill health a...

We were in crisis through sudden severe ill health and stepchange saved our lives and our children, thank you. Reviewed on: 23rd May 2025

Fantastic service

Fantastic service and brilliant support year on year and has made life easier Reviewed on: 23rd May 2025

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