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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

It was so easy to do and made my life...

It was so easy to do and made my life a lot easier Reviewed on: 23rd May 2025

I have always had a lot of help from Step change.

I have always had a lot of help from Step change. They have helped me a lot over these past 8 years. They are very friendly and help you feel at ease, despite having debt problems. They helped me to set up a budget and I have got my debts down. Reviewed on: 23rd May 2025

Step change saved me from bankruptcy

Step change saved me from bankruptcy Reviewed on: 23rd May 2025

I was desperate

I was so depressed about my debt, I was having trouble sleeping, my brain was constantly anxious. And just speaking with them, took some of the stress away. Once my DAS was arranged I could breath again, it was such a relief. Reviewed on: 23rd May 2025

Five years on

I was first put in touch with stepchange in August 2020 holding 78000.00 of debt on credit cards. The interest on 18 cards had surpassed my income for many months and my life was not a life at all . Once stepchange were involved I really did get a life back once the letters and calls stopped and I was able to keep in touch with stepchange on a regular basis . I still have a way to go but with stepchange help I have no worries or sleepless nights any more . Couldn’t possibly thank them enough , I’ll be forever grateful, thank you . Reviewed on: 23rd May 2025

When i was at a point of despair step change took co...

When i was at a point of despair step change took controle and gave me my hope back , they help put me on a managable plan in a friendly non jugemental way , i am happy we have access to stepchange . Reviewed on: 23rd May 2025

My lifeline

I contacted them in 2007 with a debt of £143k,I was panic stricken. The calmed me down assured me it could be sorted and gave me the confidence to do it. My debt is now £10k. It as a relief to get my creditors off my back with no more interest added on, or the bailiffs calling round. Reviewed on: 23rd May 2025

StepChange helped me pay off nearly £20,000.

StepChange helped me pay off nearly £20,000 in credit card debts in a little just over 5 years. If I had any problems, I could use their tools on their website to help me budget, and when my finances changed, I phoned them and let them know so that my payments could be adjusted accordingly. It has been a huge weight lifted off my shoulders that I am now debt free, and I couldn't recommend using them highly enough. It 'can' be done. You 'can' be debt free. All it takes is a little honesty and a little help. Reviewed on: 23rd May 2025

The best decision I made...

The team each time I contact them are helpful, empathetic and knowledgeable. Reviewed on: 23rd May 2025

I was feeling very anxious about the money I previou...

I was feeling very anxious about the money I previously owed but step change advised and helped me find a way to pay off my debt without being really short of cash each month. Reviewed on: 23rd May 2025

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