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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Stress-free process.......

It was an entirely stress-free process. Customer support was near EXCELLENT. Honestly, I can't complain. I would say: Step Change is reliable when it comes to providing debt solutions or management. Reviewed on: 23rd May 2025

Amazing work

Helped a lot, especially when I couldn't plan ahead properly. Good service and help. Reviewed on: 23rd May 2025

Stepchange gave me the breathing space & peace of mi...

Stepchange gave me the breathing space & peace of mind that I needed so desperately prior to contacting them. Reviewed on: 23rd May 2025

Fantastic communication and expert advice, very know...

Fantastic communication and expert advice, very knowledgable and reassuring, puts your mind at ease Reviewed on: 23rd May 2025

They are so helpful in sorting a financial crisis.

They are so helpful in sorting a financial crisis. No judgement just impartial helpful advice Reviewed on: 23rd May 2025

Always helpful and friendly staff

Always helpful and friendly staff Reviewed on: 23rd May 2025

So easy to use and very supporting

So easy to use and very supporting Reviewed on: 23rd May 2025

Very good and helpful explaining the best solution t...

Very good and helpful explaining the best solution to sorting finances Reviewed on: 23rd May 2025

Very helpful gave me peace of mind

Very helpful gave me peace of mind Reviewed on: 23rd May 2025

I was in debts and i was worried every day .

I was in debts and i was worried every day .i stayed in abusive relationship because of that but when my bank advised to contact Stepchange i was not sure if they help people like me but the call i made change my life ,they have helped to manage to pay my debts .now i am independent and enjoy time out with my granddaughter.Stepchange is great and people are nice and patient on phone Reviewed on: 23rd May 2025

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