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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

They have listened understood and above all helped m...

They have listened understood and above all helped me when poor health befell me and left me struggling financially Reviewed on: 27th May 2026

Light in the darkness

Life sometimes throws a curve ball leaving you in a desperate state-step change were there at a very dark time with empathy , professionalism and a light in the darkness . They offer hope and solutions with no judgement Reviewed on: 27th May 2026

Have always been very helpful and understanding

Have always been very helpful and understanding Reviewed on: 27th May 2026

I think Stepchange are brilliant.

I think Stepchange are brilliant. I am so happy with their help and plan they make for me Reviewed on: 27th May 2026

I had some debt and wasn’t sure what to do.

I had some debt and wasn’t sure what to do. Step change offered advice and calculated a payment plan, I haven’t had to think about my debt I just make the monthly payments. Reviewed on: 27th May 2026

Easy to talk to advisors regarding debt.

I find it easy to talk to advisors regarding my debt. I feel like they understand my situation and I feel no judgement from them. They really do care and provide as much help as they can. It was difficult for me to talk about my debt to anyone else, but StepChange allowed me to be open about it. Reviewed on: 27th May 2026

I cannot thank Step Change enough fir the help thry...

I cannot thank Step Change enough fir the help thry gave me with the diifficulties i was ezperiencing. There appriach was very friendly they covered every aspect of expenditure and took control thereafter. Any concerns i had was addressed imediately putting mr at ease. I would definately reccomrnd Step Change. Reviewed on: 27th May 2026

Thank you

Helped me to get my finances in order at a difficult time. Reviewed on: 27th May 2026

I had a large debt with numerous lenders .

I had a large debt with numerous lenders . Stepchange were fantastic, ensured I could afford to pay my debts contacted my creditors and helped me regain control of my finances. Reviewed on: 27th May 2026

Good customer service

I was treated kindly, guided through how my debt management would be processed and given lots of information Reviewed on: 27th May 2026

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