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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

So helpful

From initial contact to getting a plan in place, full support and explanations all the way, thoroughly put me at ease and guided step by step. Reviewed on: 23rd May 2025

EXCEPTIONAL SERVICE

Helpful & friendly people always pleasant & very understanding Reviewed on: 23rd May 2025

Stepchange consolidated all my debts into a manageab...

Stepchange consolidated all my debts into a manageable amount I can afford every month and totally transformed my life Reviewed on: 23rd May 2025

good but on holiday tenerife till next week willget...

good but on holiday tenerife till next week willget back Reviewed on: 23rd May 2025

Can't recommend enough. Gave me my quality of life back

I felt overwhelmed before using Stepchange. Just getting ahead of one debt and 2 others get behind aswell as general living expenses. After using step change, the debt monthly repayment reduced to one manageable sum, the letters and phone calls stopped so my mental health and general quality of life improved. Now it's just one phone call or online assessment a year to show what you can pay a month for the next year and all the stress is gone. Reviewed on: 23rd May 2025

Thank u for Solution focused payment plan

Imagine working full time but due to circumstances beyond your control you are barely breaking even and any e tra bill tips you into the red. You look for help and end up with a bank that repayments have finished you off … so you work hard but you can’t sort out your finances . I was a desperate hardworking professional and until I found Step change I was unable to move forward financially as I was drowning slowly and the stress was going to affect my job which holds slot of responsibility. Financial issues affect all sorts of people . What is difficult for those who are working is nothing offers relief or practical help . Step change gave me options for the first time! Step change gave me advice that helped, Step change gave me time to look closely at my finances and we’re not judgemental but solution focussed. I felt for the first time that I could be in control and set up a payment plan that actually worked for me and those I needed to pay. Now I am down to one payment . Reviewed on: 23rd May 2025

They are so helpful, efficient and understanding.

They are so helpful, efficient and understanding. Reviewed on: 23rd May 2025

Suicidal to living again.

StepChange made me change from suicidal to supported with a plan to follow. I have been with them 4 years now with 2 to go until I am debt free. The budget they drew up for me took into account the costs of my therapy dog (I thought he would have to go back to the charity that brought him into my life) and, after a long period of illness and being in hospital, reviewed my budget to allow me 2 carers which the NHS had been supplying but lost when I was discharged back into community care. Reviewed on: 23rd May 2025

Path forward.

I was scared and overwhelmed having been left with a debt mountain by my husband.I was left to bring the children up with limited means and debt..The debt demands were stressful. I took them to step change who helped negotiate a way forward. 9 years on I've nearly paid my debt off and can see a brighter future..My advice would be to face the debt with an advisor and be realistic on a way through it. Debt is something embarrassing but you will find you are not alone. Reviewed on: 23rd May 2025

StepChange helped me with a DMP to carry on paying m...

StepChange helped me with a DMP to carry on paying my debts, after becoming seriously ill and was not able to work this made my income fall making it impossible for me to pay my debts Reviewed on: 23rd May 2025

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