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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,642 reviews, last reviewed 23rd Jun 2026
188350% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026
sarah jane bell's avatar
sarah jane bell

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

They took my problems away from me, and helped.

5
They took my problems away from me, l had been struggling and after the agreement was made a big weight was out of my shoulders Reviewed on: 23rd May 2025
Maria L's avatar
Maria L

Always been helpful, there when you need them most

5
Always been helpful, there when you need them most Reviewed on: 23rd May 2025
Shaun S's avatar
Shaun S

Can’t believe how helpful the staff were - really ch...

5
Can’t believe how helpful the staff were - really changed my sad life Reviewed on: 23rd May 2025
Anton M's avatar
Anton M

Excellent service.

5
Excellent service. Have Debt Management Plan which Stepchange set up free of charge. Reviewed on: 23rd May 2025
Wendy D's avatar
Wendy D

Life Savers!

5
From the first phone and throughout the whole process I felt respected and valued as a client and individual. StepChange stopped me from going mad with worry to being able to focus on the future. They were patient when I cried whilst talking to them and understood the mental strain and anxiety I was felling which was at times overwhelming. Reviewed on: 23rd May 2025
Abbey K's avatar
Abbey K

I was in a terrible situation with my financial affa...

5
I was in a terrible situation with my financial affairs as all of sudden my employment status was changed. Was struggling and looking for an opportunity to come out with my bad experience. I was having trouble with my creditors then through government website came across Step Change debt charity. From the very first moment I contacted them they provided me the right guidance and now I am settling my creditors to best of my abilities hence having a relief. Thanks to Step Change. Reviewed on: 23rd May 2025
Lakshman Suriyabandara's avatar
Lakshman Suriyabandara

Takes the stress away of dealing with creditors

5
Quick and easy to do, all online. Having someone manage this process takes the stress away of dealing with creditors and sets you on the path to debt free. Reviewed on: 23rd May 2025
Mark Minky's avatar
Mark Minky

Been with them some time.

5
Been with them some time. Great service and works well for me. Reviewed on: 23rd May 2025
Daniel B's avatar
Daniel B

Don't delay, contact them today

5
Any issue is dealt with quickly and efficiently with approriate guidance where necessary Reviewed on: 23rd May 2025
Eric's avatar
Eric

Excellent service.

5
Excellent service.made me feel “human again” Reviewed on: 23rd May 2025
Emma's avatar
Emma

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