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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Very helpful and very good at there service deliveri...

Very helpful and very good at there service delivering, Informative ,honest and detailed in what they do. GREAT GREAT GREAT thank you. Reviewed on: 23rd May 2025

Amazing.

Amazing. Took so much pressure off me when in a difficult situation. Very understanding and helpful and I am managing to pay off all the debt with StepChange help. Reviewed on: 23rd May 2025

Couldn't as for more help

Stepchange helped me at a very difficult time. There professionalism with dealing with a number of creditors helped me so I could finally look forward and sleep at night. Reviewed on: 23rd May 2025

The day I called I was literally crying with worry b...

The day I called I was literally crying with worry because of the stress of the cost of living and managing everything. The woman I spoke to was so lovely, patient and explained everything to me. Best decision I made Reviewed on: 23rd May 2025

Excellent service

I was struggling with nearly £18000 of debt but in 2022 stepchange started to manage my debts for me and now I only have a year left of payments to be debt free. It’s all managed online and free of charge . It’s an excellent service Reviewed on: 23rd May 2025

Great people to have in your corner

Very thorough financial review and affordability checks that leads to a smooth management of debt payments to creditors. Known and recognised by all financial institutions so it provides valuable assurance when talking to creditors at a stressful time. Reviewed on: 23rd May 2025

Removed the burden

Removed the burden and took away the financial stress strain and insecurity Reviewed on: 23rd May 2025

Stepchange have enabled me to sleep and carry on wit...

Stepchange have enabled me to sleep and carry on with life without fearing the consequences that came with my debts Reviewed on: 23rd May 2025

Best phone call you will make

I would really be lost and in a Bad place if it wasn’t for Stepchange Thank you so much Reviewed on: 23rd May 2025

Stepchange are on your side, call them!

I was so nervous about contacting Stepchange for help but they were so helpful and friendly, they want to make sure you have enough money for all your everyday needs before you allocate anything to debts. They are on your side. They deal with all the companies for you to arrange repayments. They really do lift the burden from your shoulders. Highly recommended. Reviewed on: 23rd May 2025

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