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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,639 reviews, last reviewed 20th Jun 2026
376700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026
Darren's avatar
Darren

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18639)

Less worry

5
I don't know what I would of done without you.very polite and experienced staff and so willing to give good advice to make the worry lesser .thank you Reviewed on: 23rd May 2025
Margaret allen's avatar
Margaret allen

Fantastic company.

5
Fantastic company. They have really help me out of a mess. Always lovely on the phone, nevermore you feel bad about any of it. I have recommended them to lots of people who I have spoken too about debts. Reviewed on: 23rd May 2025
Jacqui B's avatar
Jacqui B

Step change helped me from feeling there was nothing...

5
Step change helped me from feeling there was nothing I could do to offering myself help and advice it was such a weight off my shoulders Reviewed on: 23rd May 2025
Ronnie b's avatar
Ronnie b

Pick up the confidence and call..

5
It was so easy to sort once I picked up the confidence to call. You but my mind at easy and broken everything down to easy payments. It did take 23 years to pay back all my debts but I did it. With a budget plan I could afford. It was easy to change if my circumstances changed. Loved the online account. So I could see my dept decreasing every month. Also I could do my yearly review on there as well. But I knew if I was stuck with anything I call in person as well. Fantastic support would tell anyone to call for advice and help with step change 100% of the time. They will never judge you and make you feel there is no way out of dept eventually. Like is it took me 23 years but I did it and so can you. Reviewed on: 23rd May 2025
Paula Rowbotham's avatar
Paula Rowbotham

Always helpful and informative when contacting the...

5
Always helpful and informative when contacting the provider Reviewed on: 23rd May 2025
Ms D's avatar
Ms D

I consitently felt unjudged, heard, reassured and su...

5
I consitently felt unjudged, heard, reassured and supported by SC Reviewed on: 23rd May 2025
Jemma's avatar
Jemma

I was in a desperate situation, with no clear way out.

5
I was in a desperate situation, with no clear way out. StepChange was recommended to me by one of my creditors. From the first few words on the telephone I felt there actually was a genuine light at the end of a very long, very dark tunnel. My only regret is that I didn't know sooner how helpful they could be. Reviewed on: 23rd May 2025
Robert D's avatar
Robert D

Took the worry away

5
I was worried who was knocking on my door for money or how I was going to live but step change helped took the worry away best thing I ever did was ring them now I know il be debt free in 2 yrs time. Reviewed on: 23rd May 2025
Lucy k's avatar
Lucy k

Step change saved my life, literally!

5
Step change helped me out of a black hole, I did not know what to do but they helped me every step of the way, I called them up and a week later I was on a DMP and my debits were under control, I could breat again. Reviewed on: 23rd May 2025
Adam 's avatar
Adam

Life saver, was totally overwhelmed with debt which...

5
Life saver, was totally overwhelmed with debt which started to affect our health. I would definitely recommend Step Change, best thing we did. Now we are well on our way to being debt free. Reviewed on: 23rd May 2025
Lynda H's avatar
Lynda H

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