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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

S free and feel like Simon be is on your side a...

Stress free and feel like Simon be is on your side and a helping hand Reviewed on: 23rd May 2025

Very helpful and none judgmental

Very helpful and none judgmental Reviewed on: 23rd May 2025

Great organisation all round

They’ve been incredible for the entire journey from being 20k in debt to 5 in under 4 years. I’m in a position now where I can realistically be clear of debt this year. This would not have been possible without them Reviewed on: 23rd May 2025

Did not know where to turn

I was heavily in debt and did not know which way to turn i couldn't sleep i dreaded the kids needing anything out of very little money we had, I struggled at Christmas and birthdays, I called Step change and was very embarrassed about my situation and when I had to tell them how much debt I was in I felt even worse, however the staff were lovely non judgemental, caring reassuring and made me feel at ease. I would highly recommend stepchange without them I don't know where I would be probably getting into more debt, now after7 years I am completely debt free and enjoying life I am not anxious anymore or ashamed and can sleep better, if this sounds like you please give it a go you will never look back and never regret it Reviewed on: 23rd May 2025

Very happy with stepchange, they've taken alot of st...

Very happy with stepchange, they've taken alot of stress away Reviewed on: 23rd May 2025

Couldn't be more helpful

I was in a dire position through no fault of my own previously on a debt management plan paying £100 a month in fees,upon finding stepchange that has changed and now the money I pay to them only goes to the debtors which has helped ten fold with the mental stress debt causes,in 2 years I shall be debt free and it'll stay that way! Reviewed on: 23rd May 2025

Stepchange saved me

When I lost my job I was overwhelmed by all my debts but stepchange help me sort it all and next year I'll be debt free., the first time in my adult life so grateful Reviewed on: 23rd May 2025

Amazing company

Very helpful going over my DMP before I started and explaining everything and not making me feel alone. Thank you so much for helping me clear my debt I will be forever grateful to you. Reviewed on: 23rd May 2025

Relief from worry and anxiety

They took the worry and anxiety that I had been living with for months, facing up to my debt problem and dealing with my creditors to come to an acceptable arrangement to pay back. I have still a few years to go and I make sure Stepchange payments are met as they should be. Without them, I’m not sure what I would have done! Reviewed on: 23rd May 2025

A huge weight off my shoulders.

Before contacting stepchange I didn’t know which way to turn. They helped me sort out all my debts write to all my creditors. I can’t believe how long I struggled before I was told about them by my bank. Reviewed on: 23rd May 2025

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