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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18681)

Brilliant no interest charges and affordable payments

5
Brilliant no interest charges and affordable payments Reviewed on: 23rd May 2025
Steve h's avatar
Steve h

Great help

5
Very helpful easy to contact and good solid advice Reviewed on: 23rd May 2025
Pamela Wilson's avatar
Pamela Wilson

Absolutely fantastic service this place saved my life

5
Absolutely fantastic service this place saved my life Reviewed on: 23rd May 2025
Debra 's avatar
Debra

Lovely lady she really helped me and made me feel at...

5
Lovely lady she really helped me and made me feel at ease. Reviewed on: 23rd May 2025
Elaine Kaine's avatar
Elaine Kaine

Strong on Empathy and Knowledge

5
I found the staff very empathetic and knowledgeable. They understood my situation and explained to me what my options were to resolve my debts in an affordable and acceptable way to my creditors. In addition they were available for support and to address any new difficulties when they arose. Reviewed on: 23rd May 2025
Liz J's avatar
Liz J

They have helped us immensely with our finances.

5
They have helped us immensely with our finances. We we're scared that we would lose everything especially our house we're back in track with our mortgage. Reviewed on: 23rd May 2025
Sharon P's avatar
Sharon P

Very helpful and understanding always polite.

5
Very helpful and understanding always polite. Reviewed on: 23rd May 2025
Shadow's avatar
Shadow

So helpful and kind when I most needed it and have b...

5
So helpful and kind when I most needed it and have been ever since. Can be difficult to get hold of sometimes, but the service, support and resolution has been worth the wait. Reviewed on: 23rd May 2025
Tallulah's avatar
Tallulah

Fantasticnfidence with stepping forward...

5
Stepchange gave me confidence with stepping forward with my financial problems. Reviewed on: 23rd May 2025
Martin l's avatar
Martin l

Excellent

5
Was able to carry out my yearly review online and it was so simple and quick to do. From start to completion was less than 20mins. Excellent service. Reviewed on: 23rd May 2025
Matthew's avatar
Matthew

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