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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

A life back

Step change was able to take me out of my sleepless nights and stress they put me on top of my anxiety by providing me with a easy way that I can get me handing me debt Reviewed on: 23rd May 2025

Fantasic people

When I first got in touch I was very nervous because I felt I wasn't getting anywhere. But as soon as I got talking to the person from step change it all changed they went through everything with me and helped me such alot I felt at ease for the first time in ages I would recommend them to everyone Thank you Reviewed on: 23rd May 2025

Thank goodness.

Thank goodness. Stepchange. I was distraught when I first contacted them five years ago and they helped me out. It made me realise that I could get this situation resolved and it's probably been the best thing I ever did. Thank you. Reviewed on: 23rd May 2025

Very necessary service.

Very necessary service. StepChange are a great set of people. Reviewed on: 23rd May 2025

StepChange are truly amazing.

StepChange are truly wonderful. The people who help are incredibly helpful and friendly, and very knowledgeable. They are so reassuring when issues arise from creditors, and when you speak with them, you feel confident and reassured that things will be resolved. They give clients something very precious. Hope. Absolutely fantastic company, with outstanding staff. Reviewed on: 23rd May 2025

Excellent support

I was stressed with my debt. The lady helped me on the phone & talked me through the process. I felt instantly better & proud I could handle the repayments. Reviewed on: 23rd May 2025

I was anxious and overwhelmed.

I was anxious and overwhelmed. The advisor was friendly, nonjudgemental and patient. Very reassuring. Clear explanations and advice. Reviewed on: 23rd May 2025

Efficiency, politeness, no comments on the circumsta...

Efficiency, politeness, no comments on the circumstances, Agents with sympathy and knowledge who guide through the process . Thank you All Step Change Reviewed on: 23rd May 2025

Better together

Always helpful and reassuring whoever you speak to. They help you find a way forward and are very supportive. Reviewed on: 23rd May 2025

The help we didn't know we could get.

A few years ago, we ended up in a very stressful and difficult family situation. Where I couldn't see a way around continuin payments on our loans, StepChange trully stepped in and made it possible for us to continue with our live in as normal way as possible, given our circumstances. I will forever be grateful. Reviewed on: 23rd May 2025

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