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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was anxious and overwhelmed.

I was anxious and overwhelmed. The advisor was friendly, nonjudgemental and patient. Very reassuring. Clear explanations and advice. Reviewed on: 23rd May 2025

Efficiency, politeness, no comments on the circumsta...

Efficiency, politeness, no comments on the circumstances, Agents with sympathy and knowledge who guide through the process . Thank you All Step Change Reviewed on: 23rd May 2025

Better together

Always helpful and reassuring whoever you speak to. They help you find a way forward and are very supportive. Reviewed on: 23rd May 2025

The help we didn't know we could get.

A few years ago, we ended up in a very stressful and difficult family situation. Where I couldn't see a way around continuin payments on our loans, StepChange trully stepped in and made it possible for us to continue with our live in as normal way as possible, given our circumstances. I will forever be grateful. Reviewed on: 23rd May 2025

Step change is a marvelous company, don't know what...

Step change is a marvelous company, don't know what I would've done if it wasn't for them ,they have certainly helped me,, Reviewed on: 23rd May 2025

Always deal with my issues politely and professionally

Always deal with my issues politely and professionally Reviewed on: 23rd May 2025

Amazing staff, amazing service

Everyone I've spoken to have been helpful and understanding of the situation my son found himself in, with their help we have found a workable solution to be able to 'breathe' again. Reviewed on: 23rd May 2025

Step Change allowed me to get my finances in order.

Step Change allowed me to get my finances in order. Yes, I will miss payment(s) in the process but it puts me back on track in the long run. Furthermore, if I query anything about my budget or payment they are available with a quick and appropriate response. Reviewed on: 23rd May 2025

I can finally breath and sleep at night thank you...

I can finally breath and sleep at night thank you Reviewed on: 23rd May 2025

Friendly and helpful advice understanding and empat...

Friendly and helpful advice understanding and empathetic. Reviewed on: 23rd May 2025

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