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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I can finally breath and sleep at night thank you...

I can finally breath and sleep at night thank you Reviewed on: 23rd May 2025

Friendly and helpful advice understanding and empat...

Friendly and helpful advice understanding and empathetic. Reviewed on: 23rd May 2025

Step Change saved my sanity.

Step Change saved my sanity. They were absolutely incredible. I no longer have stressful mail and my debts are being cleared. Reviewed on: 23rd May 2025

Sorted my financial affairs and the mental stress ma...

Sorted my financial affairs and the mental stress many thanks Reviewed on: 23rd May 2025

Stepchange provided a solution to Covid debts!

Due to Covid, lost my job and then unable to keep up with normal credit card payments which had never been a problem. Banks closed all my accounts and it was Stepchange that guided me through a re-payment plan which the Banks accepted and after approx four years, I will be clear of all outstanding debts in Oct this year. Reviewed on: 23rd May 2025

Help when needed

Stepchange have helped me get on top of my money worries and have helped when life throws some unexpected curve balls. Very easy set up and no added fees. Reviewed on: 23rd May 2025

've been with Step Change for many years know and d...

I've been with Step Change for many years know and don't know how I would have coped with out them.The team are great. Reviewed on: 23rd May 2025

Very helpful and friendly takes the pressure of you...

Very helpful and friendly takes the pressure of you and you don't feel so worried. Reviewed on: 23rd May 2025

overspending on credit cards

Helped me out after overspending on credit cards I was nearly going bankrupt but was helped out with kindness and support I can’t thank them enough Reviewed on: 23rd May 2025

Light at the end of a very dark tunnel

I felt there was no way out of my debt, until I contacted stepchange. The process was so simple and straightforward. Now I feel more in control and able to move on. I urge anyone who has found themselves in chronic debt to contact them and regain your life. The stress of debt is just not worth it. Reviewed on: 23rd May 2025

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