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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Well worth your time

I was told about Step change by a friend and was dubious, but a little time invested looking into it paid off: I was able to clear a significant debt when I couldn't see another way out. It also made me look at my spending in detail and be more realistic about what I could and couldn't afford. Reviewed on: 23rd May 2025

Very good experience I had with step change

Very good experience I had with step change Reviewed on: 23rd May 2025

Sleep better, call StepChange

Very helpful and put my mind at rest as soon as I started speaking to someone about my debts. Reviewed on: 23rd May 2025

Empathetic staff.

Empathetic staff. Non judgemental and kind. Reviewed on: 23rd May 2025

Excellent service.

Excellent service sorted all my club out with peace of mind with her to recommend this company five stars Reviewed on: 23rd May 2025

Amazing customer service , very helpfull , really ea...

Amazing customer service , very helpfull , really easy simple service , they help take the stress away and get you back on track and feel like your back in control . Reviewed on: 23rd May 2025

Excellent service

Excellent service, thought the world was against me till I talked to Step Change Reviewed on: 23rd May 2025

Simple and helpful advice

Simple and helpful advice led to a dmp that suits me. Reviewed on: 23rd May 2025

Exceptional company ..

Stepchange has helped me immensely and taken a great worry from my mind. Excellent staff who have helped me throughout. Reviewed on: 23rd May 2025

Very nice people put me at ease amd friendly quick t...

Very nice people put me at ease amd friendly quick to sort Reviewed on: 23rd May 2025

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