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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Excellent service- when you think there is no where...

Excellent service- when you think there is no where to turn they going through all outgoings & income before giving you the best way forward that is affordable to you. Reviewed on: 27th May 2026

I was worried when i first rang as thought i would b...

I was worried when i first rang as thought i would be made to feel guilty but i never felt so relaxed speaking to the advisor Reviewed on: 27th May 2026

Stepchange.....just wow !!

I got myself in trouble with money and advised from family to contact Stepchange.....best thing I ever did. It has still been hard but the help and support was brilliant and am now 1 month away from being debt free. Reviewed on: 27th May 2026

We didn't know how to improve our situation until we...

We didn't know how to improve our situation until we found StepChange! Reviewed on: 27th May 2026

Lifechanging Support

Stepchange have been extremely helpful. The support is tremendous and they alleviate so much stress and worry by taking control of correspondance with creditors. No judgement, only understanding and outstanding service. Reviewed on: 27th May 2026

Great help and very easy

Great help and easy to sort, a weight off my mind Reviewed on: 27th May 2026

Excellent Team

Step change have been there when I needed them very helpful and understanding in my situation much appreciated thankyou Reviewed on: 27th May 2026

They have listened understood and above all helped m...

They have listened understood and above all helped me when poor health befell me and left me struggling financially Reviewed on: 27th May 2026

Light in the darkness

Life sometimes throws a curve ball leaving you in a desperate state-step change were there at a very dark time with empathy , professionalism and a light in the darkness . They offer hope and solutions with no judgement Reviewed on: 27th May 2026

Have always been very helpful and understanding

Have always been very helpful and understanding Reviewed on: 27th May 2026

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