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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I was worried when i first rang as thought i would b...

I was worried when i first rang as thought i would be made to feel guilty but i never felt so relaxed speaking to the advisor Reviewed on: 27th May 2026

Stepchange.....just wow !!

I got myself in trouble with money and advised from family to contact Stepchange.....best thing I ever did. It has still been hard but the help and support was brilliant and am now 1 month away from being debt free. Reviewed on: 27th May 2026

We didn't know how to improve our situation until we...

We didn't know how to improve our situation until we found StepChange! Reviewed on: 27th May 2026

Lifechanging Support

Stepchange have been extremely helpful. The support is tremendous and they alleviate so much stress and worry by taking control of correspondance with creditors. No judgement, only understanding and outstanding service. Reviewed on: 27th May 2026

Great help and very easy

Great help and easy to sort, a weight off my mind Reviewed on: 27th May 2026

Excellent Team

Step change have been there when I needed them very helpful and understanding in my situation much appreciated thankyou Reviewed on: 27th May 2026

They have listened understood and above all helped m...

They have listened understood and above all helped me when poor health befell me and left me struggling financially Reviewed on: 27th May 2026

Light in the darkness

Life sometimes throws a curve ball leaving you in a desperate state-step change were there at a very dark time with empathy , professionalism and a light in the darkness . They offer hope and solutions with no judgement Reviewed on: 27th May 2026

Have always been very helpful and understanding

Have always been very helpful and understanding Reviewed on: 27th May 2026

I think Stepchange are brilliant.

I think Stepchange are brilliant. I am so happy with their help and plan they make for me Reviewed on: 27th May 2026

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