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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18681)

Things were really tough for me and they took the st...

5
Things were really tough for me and they took the stress and strain out of my situation Reviewed on: 23rd May 2025
Violet Broome 's avatar
Violet Broome

Very good and helpful

5
Very good and helpful attentive.and helped me through financial aid Reviewed on: 23rd May 2025
Rose L's avatar
Rose L

Great service lovely people easy to talk to

5
Great service lovely people easy to talk to Reviewed on: 23rd May 2025
Malcolm Rees's avatar
Malcolm Rees

First class.

5
First class. I have nothing more to add Reviewed on: 23rd May 2025
Drew M's avatar
Drew M

Just What I Needed...

5
Stepchange really helped me cope with the loss of my lovely wife n being unable to understand my money problems Reviewed on: 23rd May 2025
David W's avatar
David W

Our account with Stepchange

5
The initial interview was handled very professionally and we ended up with a very acceptable state of affairs. Reviewed on: 23rd May 2025
David's avatar
David

I was at the point of doing something to get away fr...

5
I was at the point of doing something to get away from my debt, I was very low and depressed. I contacted step change and they have helped me and stop me doing something daft Reviewed on: 23rd May 2025
Margaret's avatar
Margaret

Helpful and well managed

5
I've come to StepChange for debt management advice and they were helpful and managed the matter well Reviewed on: 23rd May 2025
Amy L's avatar
Amy L

Thanks StepChange!

5
Stepchange manage everything for me, taking away the anxiety and being patient and communicating empathetically with me where I have had difficulty making payments. Couldn't recommend enough! Reviewed on: 23rd May 2025
Jux's avatar
Jux

Make me feel comfortable when I call, very helpful...

5
Make me feel comfortable when I call, very helpful and very good knowledge Reviewed on: 23rd May 2025
Adam S's avatar
Adam S

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