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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18681)

helpful and responsive.

5
helpful and responsive. would recommend to others if somebody is in the same situation like me Reviewed on: 23rd May 2025
Ali S's avatar
Ali S

Stepchange turned my life around and have been under...

5
Stepchange turned my life around and have been understanding and amazing. I would highly recommend Reviewed on: 23rd May 2025
Joanne s's avatar
Joanne s

Invaluable help highly recommend

5
Had got myself in considerable debt, spoke with step change, made me feel that there was a way out and gave me the confidence to proceed with their advice. Six years later I will be debt free this November, throughout my debt management plan, step change have helped me all the way and kept me informed. If you have debt and think there is no way out, there is, thank you stepchange Reviewed on: 23rd May 2025
Berni LC's avatar
Berni LC

Very happy with the service highly recommend

5
Very happy with the service highly recommend Reviewed on: 23rd May 2025
Stuart W's avatar
Stuart W

Step change helped me pay all my creditors in my own...

5
Step change helped me pay all my creditors in my own time. And took the pressure off my shoulders Reviewed on: 23rd May 2025
Smail B's avatar
Smail B

payment plan

5
Sorted my debt problems out with payment plan I can afford Reviewed on: 23rd May 2025
Kev's avatar
Kev

Gave me peace of mind and very helpful

5
Gave me peace of mind and very helpful Reviewed on: 23rd May 2025
Amanda's avatar
Amanda

A weight lifted.

5
It was a relief to receive help that helped me see a way to clear my debts. After becoming so stressed and unable to find a way to solve my financial issues I struggled to believe there was an end to the tunnel let alone a light there, but StepChange guided me through options and dealt with my creditors. It seemed as though a great weight had been lifted from me; they gave me hope that life would be worry free again. Reviewed on: 23rd May 2025
Sheila B's avatar
Sheila B

having to give up work due to a disability and falli...

5
having to give up work due to a disability and falling into debt , step change was fantastic , i cannot thank them enough for how they sorted out the everything for me , thankyou so much Reviewed on: 23rd May 2025
KELSJANE's avatar
KELSJANE

Always there for u and to help people

5
Always there for u and to help people Reviewed on: 23rd May 2025
Denise cowley's avatar
Denise cowley

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