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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

So much easier than my anxiety had me believe

I first contacted StepChange on advice from a company I was struggling to keep up payments with. I like that you can start by getting info online before booking a phone call with them. After going through my budget with them I settled on a DMP which was set up quickly and easily. I was never made to feel embarrassed when going over my debts and I’m really glad I got the help I needed. Reviewed on: 23rd May 2025

piece of mind

My monthly outgoing are no manageable a huge wait of my mind thanks to Step change Reviewed on: 23rd May 2025

Most of the worry was taken off my shoulders.

Most of the worry was taken off my shoulders. Thank you Reviewed on: 23rd May 2025

Feeling Good

I overspent big time on credit cards and Step Change helped me so much ,please get help you won’t look back Reviewed on: 23rd May 2025

Stepchange helped me see a way forward when I though...

Stepchange helped me see a way forward when I thought I was going to lose everything. They did not judge me or the position I was in and explained all the options available to me. The ongoing support is invaluable. Reviewed on: 23rd May 2025

As if I was saved from drowning, plenty of light at...

As if I was saved from drowning, plenty of light at the end of the tunnel Reviewed on: 23rd May 2025

Step Change - so helpful. Amazing service.

Step Change were so friendly and helpful and professional. I had been so worried about calling but they were amazing. I went from being in total despair to relief and having a light at the end of the tunnel. Every person I spoke to treated me with such respect and didn’t look down on me. They were so kind. Totally recommend them. Reviewed on: 23rd May 2025

Stepchange

I have been with Stepchange for many years with what began as overwhelming debt problems now close to being paid off. I would have no hesitation in recommending Stepchange for debt management. Reviewed on: 23rd May 2025

Help me from sinking to surviving at a time that was...

Help me from sinking to surviving at a time that was crucial. Reviewed on: 23rd May 2025

StepChange"stepped" in and took charge

In total despair before StepChange"stepped" in and took charge and set up my debt plan,made it affordable so I could pay my debts and still manage to live Reviewed on: 23rd May 2025

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