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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Incredible help & support, I never knew existed!

The help and support that I received during an incredibly low, difficult and desperate time was incredible. I never knew that they could help so much. If there is one thing I can suggest is, call them! They will review your debt, your outgoings and look at combining everything into one manageable payment. I cannot describe the relief I felt, whilst I have a long way to go, I am in a happier place with thanks to StepChange, no charges, all your money goes straight to your creditors. Reviewed on: 27th May 2026

Always friendly and helpful staff.

Always friendly and helpful staff. Always making sure you can cover your affordability and reassurance given. Reviewed on: 27th May 2026

I was drowning in debt trying to pay everyone every...

I was drowning in debt trying to pay everyone every month and I was struggling….i now pay £355 à month in total….it was over £1200 a month Reviewed on: 27th May 2026

Can not thank these enough for the help

Honest impartial advice was given and greatly appreciated. The help given has lifted a major burden at a time when could not see a solution to the problems we was having. To think this was done with one phone call Reviewed on: 27th May 2026

Challenges Reaching Your Office by Phone

I would like to note that, while every other aspect of communication has been satisfactory, reaching your office by phone has been quite challenging. On several occasions, I have spent considerable time on hold, only for the call to be abruptly terminated without warning or resolution. This has made it difficult to seek assistance or clarification in a timely manner and has added to the anxiety of obtaining important information. I kindly request that you look into this matter, as improved phone accessibility would be greatly beneficial to prospective candidates like me who may need urgent or direct support. Thank you for your understanding. Reviewed on: 27th May 2026

Great service highly recommend Always a friendly no...

Great service highly recommend Always a friendly non judgemental service which relieved a lot of stress. Reviewed on: 27th May 2026

Stepchange are really supportive.

Stepchange are really supportive. They help you budget and pay of your debts in affordable installments. Highly recommend Reviewed on: 27th May 2026

Helped me out when I needed it the most!

Helped me out when I needed it the most! Step change help me get ontop, and and make my debt manageable. Thank you! Reviewed on: 27th May 2026

Step Change saved me.

Step Change saved me. I am so grateful to them for helping me sort out my debt. I'm beginning to feel more in control and work my way to clearing the debt which once seems insurmountable. Reviewed on: 27th May 2026

Good to sleep at night

So understanding not made to feel ashamed they are my lifeline Reviewed on: 27th May 2026

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