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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15387 reviews)

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4.95

Based on 15,387 reviews, last reviewed 6th May 2026

21600% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The step changes charity are very helpful The step changes charity are very helpful Reviewed on: 6th May 2026

Latest lowest rating:

1

Constantly getting emails and calls from lenders say... Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15387)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

wonderful understanding staff

During a period of extreme anxiety due to mounting Legal bills I found myself between a rock and a very hard place. Not knowing where to turn a friend recommended StepChange. They were completely understanding of my situation. Reviewed on: 1st May 2024

Best choice I ever made calling StepChange

I had never heard of StepChange until Citizens Advice recommended them. So happy I called them, they talked me through my options & we came up with a Deft Management plan that I am able to meet each month. I won’t be debt free until 2028 but at least after years of not sleeping due to the worry I now sleep soundly. Highly recommended, extremely helpful & very friendly!!!! Reviewed on: 1st May 2024

Life changing .

Life changing . I was drowning in debt and couldn’t see a way out. Step change have been absolutely wonderful. Reviewed on: 1st May 2024

The best thing I ever did

I had almost £20k of unsecured debt. I was barely able to make the minimum payments. Stepchange spoke with my creditors and arranged a manageable monthly payment. The relief was incredible. I felt like I had my life back. Reviewed on: 1st May 2024

Amazing helpful staff.

Amazing helpful staff. I went from despair to feeling calm within a few hours. Reviewed on: 1st May 2024

Helped me when I needed help.

Helped me when I needed help. Would have been stuck without them. Reviewed on: 1st May 2024

Helped me out when everything was going against me

Helped me out when everything was going against me Reviewed on: 1st May 2024

None judgemental honest helpful advise

None judgemental honest helpful advise Reviewed on: 1st May 2024

Stepchange have given me my life back.

Stepchange have given me my life back. Best thing I ever did was ring them. I was loosing sleep at night with worry, but not anymore. I can't thank them enough. Reviewed on: 1st May 2024

Stepchange have help me all the way I don't thing I...

Stepchange have help me all the way I don't thing I could none this on my own Reviewed on: 1st May 2024

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