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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange helped me in paying my debt in an afforda...

Stepchange helped me in paying my debt in an affordable way Reviewed on: 1st May 2024

StepChange have been fantastic

StepChange have been fantastic they are helping me find a way out of my debt I definitely feel that I owe has turned into I got this Reviewed on: 1st May 2024

They just work, very fair and helpful.

They just work, very fair and helpful. Reviewed on: 1st May 2024

Excellent service.

The lady today was very pleasant and helpful. Made me feel relaxed throughout the process. Reviewed on: 1st May 2024

One of the best

Find them helpful but need them to understand about how people receive their money and things in their life is not as simple as it seem. I know how helpful they are. They have kept debt people contacting us which we are grateful. Find there website difficult to manage.Wont stop using theml Reviewed on: 1st May 2024

Great help with debt management plan, takes a lot of...

Great help with debt management plan, takes a lot of pressure who struggling mentally Reviewed on: 1st May 2024

Thank goodness for StepChange, less worry and sleepn...

Thank goodness for StepChange, less worry and sleepness nights Reviewed on: 1st May 2024

They helped with my debt.

They helped with my debt. Always helpful if I miss a month. Reviewed on: 1st May 2024

Step change really supported us through a difficult...

Step change really supported us through a difficult time. Very helpful. Reviewed on: 1st May 2024

I honestly don't know what would have become of me w...

I honestly don't know what would have become of me without Stepchange. They are always there with sound advice, and have helped me manage things so I've been able to cope and maintain some sort of decent living standards. They are simply amazing Reviewed on: 1st May 2024

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