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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

I Recommend stepchange if you have money worries.

Step change took control of all my debts, and I pay what I can afford, very happy with the service I receive, I would definitely recommend if your worried about your money situation. Reviewed on: 1st May 2024

No more stress & anxiety

I was suffering with stress and anxiety worrying about how to settle the debts I had, I got in touch with stepchange who sorted out a debt mangment plan which was affordable and realistic Reviewed on: 1st May 2024

Step change help me in difficult times, i had suppo...

Step change help me in difficult times, i had support when i got no job, even now i am still in trouble ,but I hope to get up againe my problems, Reviewed on: 1st May 2024

First class service, very professional

First class service, very professional Reviewed on: 1st May 2024

Stepchange took control

Stepchange took all the stress and worry away by dealing with my creditors on my behalf, it was a long slog but I finally cleared my debt thanks to Stepchange, when I needed a bit more financial freeway I just phoned Stepchange and was able to amend my payments. Reviewed on: 1st May 2024

Stepchange took the stress away in one call.

When hubby became very ill, everything went crazy. Stepchange took ALL the stress and worry off of my shoulder in one phone call. Reviewed on: 1st May 2024

Saved my life

In a mountain of debt and felt it was the end of the world. They saved my life and marriage. Reviewed on: 1st May 2024

My second chance

Before step change I was I'll advised to use another debt company my debit free estimate was thirty five years I was so depressed When I found step change I was debt free in five years I have my life back I am eternally grateful a caring and professional company who listened and helped me Reviewed on: 1st May 2024

I was very ill and didn’t know where or how to start...

I was very ill and didn’t know where or how to start managing my debts following inability to work due to my health issues. Step-change team encouraged and put me at ease with an affordable debt plan. Reviewed on: 1st May 2024

I was at my wits end and was panicking till step cha...

I was at my wits end and was panicking till step change helped me out massively and thanks to them it helped me bring my debts down really good service keep up the good work Reviewed on: 1st May 2024

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