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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,634 reviews, last reviewed 17th Jun 2026
188050% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026
Denise Bryson's avatar
Denise Bryson

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18634)

Great service helped loads .

5
Great service helped loads . Taken my debts so I had more breathing space Reviewed on: 23rd May 2025
Lisa e's avatar
Lisa e

Stepchange have been invaluable to me.

5
Stepchange have been invaluable to me. My finances were a mess, with repayments that were suffocating me and that I couldn't keep track of. With the help of all the helpful staff at stepchange, I have been able to condense all of my debts into one payment that comes out on payday- meaning I have much better control of my money and the constant anxiety in the pit of my stomach about finances has all bit disappeared! I cannot thank stepchange enough!!! Reviewed on: 23rd May 2025
James M's avatar
James M

Very helpful and understanding, the staff ever made...

5
Very helpful and understanding, the staff ever made judgement Reviewed on: 23rd May 2025
Carol wills's avatar
Carol wills

Their approach is sensitive, non judgemental, inform...

5
Their approach is sensitive, non judgemental, informative and supported me to find the best way to manage my debt during a very difficult time. I can’t thank them enough. Reviewed on: 23rd May 2025
Fiona L Williams 's avatar
Fiona L Williams

Kind, understanding and non judgemental.

5
Kind, understanding and non judgemental. At a really stressful time, they were helpful and reassuring. An excellent overall Experience Reviewed on: 23rd May 2025
Michelle T's avatar
Michelle T

Total amazing and very understanding

5
Total amazing and very understanding Reviewed on: 23rd May 2025
Sally's avatar
Sally

Life changing decision

5
At the worst time of my life, financial poverty also struck.. I couldn’t see a way out and Stepchange guided,and supported me through tough times to make life bearable and affordable Reviewed on: 23rd May 2025
GT's avatar
GT

I was floundering under the weight of my debts.

5
I was floundering under the weight of my debts until step change helped me find a solution that left me with sufficient money to live on but also repay all my debts. The weight was instantly lifted and the online portal has made it simple to update my plan when things change. Reviewed on: 23rd May 2025
David W's avatar
David W

Always there to help anytime .

5
Always there to help anytime .Reachable and very accommodating Reviewed on: 23rd May 2025
Oscar 's avatar
Oscar

Excellent support

5
As a new mum who was in loads of debt step change have been amazing in helping me consolidate all of my debts into one which has led to me being less stressed each month after making one set payment split between all creditors. Reviewed on: 23rd May 2025
Cfleming's avatar
Cfleming

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