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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Hope for the future

They take all circumstances into consideration and very helpful, they have given us a chance for a better life and a better future. I would always recommend Step Change as an option Reviewed on: 27th May 2026

Help me to be debt free with easy to manage installm...

Help me to be debt free with easy to manage installments and yearly review to manage my budget. Reviewed on: 27th May 2026

Stepchange is really great.

Since I joined with Stepchange I am very much relaxed and peace in mind. Reviewed on: 27th May 2026

Supportive & understanding

Been with them from day 1 and they helped me set up my DMP. A little more information and support if you're in a position to make offers to your creditors would be fantastic....available to discuss things on phone, most stuff sorted on-line. Very non- judgemental. Reviewed on: 27th May 2026

I’ve found some staff very helpful and others judgem...

I’ve found some staff very helpful and others judgemental. Reviewed on: 27th May 2026

Very helpful staff .

Very helpful staff . They go out there way too help people in need well done StepChange Reviewed on: 27th May 2026

Emotional Intelligence

The emotional intelligence and caring attitude of all staff is incredible. Always knowledgeable, helpful, reassuring, and non-judgemental. Reviewed on: 27th May 2026

Really easy to deal with and helps with peace of min...

Really easy to deal with and helps with peace of mind when you feel in a hole Reviewed on: 27th May 2026

Helped me with my mental health!

I’ve been helped out and it’s took a huge weight off my shoulders and i’ve already recommended to family i know that are also struggling Reviewed on: 27th May 2026

Excellent!

Helpful advice and they actually listen. Reviewed on: 27th May 2026

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