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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

No more sleepless nights

5
Non judgemental staff, great regular updates on my debts…. I can see them reducing. Most importantly I am able to sleep at night as I’m no longer worried about my finances and I can now see a day when I’ll be debt free. Reviewed on: 1st May 2024
KT's avatar
KT

Understanding, kind and helpful.

5
Understanding, kind and helpful. I've been using step change since 2020 since I lost my job every person I've spoken to from the start has been brilliant no rushing you just a calm caring service Reviewed on: 1st May 2024
Katy f's avatar
Katy f

Being able to sleep and have a life

5
Step change is peace of mind and being able to sleep again the help and understanding and not being judged is such a relief Reviewed on: 1st May 2024
Lynn H's avatar
Lynn H

Headache free management of my debts.

5
Headache free management of my debts. No “nasty” letters or phone calls. Monthly statements and annual revue of finances really helped keep everything on track. Best of all no one judged me for getting into a financial mess. Reviewed on: 1st May 2024
John ford's avatar
John ford

Affordable

5
You only pay what you can afford and they take care of the rest. Reviewed on: 1st May 2024
Debbie's avatar
Debbie

Completely non-judgemental & 100% confidential.

5
Completely non-judgemental & 100% confidential. Felt listened to and supported through the whole process. Reviewed on: 1st May 2024
CLR's avatar
CLR

They do all they can to help.

5
They do all they can to help. They understand the position you are in and how it affects you. Reviewed on: 1st May 2024
John G's avatar
John G

Change for the better

5
They afforded me a transformation of my life into debt free prospect Reviewed on: 1st May 2024
Grabbie Mpofu 's avatar
Grabbie Mpofu

Very helpful and understanding customer service

5
Very helpful and understanding customer service Reviewed on: 1st May 2024
Martin Greer's avatar
Martin Greer

Best thing I ever did

5
I was in a real state and was contemplating the worst way to deal with it. I got in touch with stepchange and to say they have saved my life is an understatement Reviewed on: 1st May 2024
Karen 's avatar
Karen

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