Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

View other StepChange products

4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Made a very bad situation in my life much easier to...

Made a very bad situation in my life much easier to deal with Reviewed on: 23rd May 2025

StepChange are brilliant, so helpful , I would highl...

StepChange are brilliant, so helpful , I would highly recommend anyone who is struggling financially with debts to get in touch with StepChange Reviewed on: 23rd May 2025

StepChange -amazing service

StepChange was very helpful, helped with the stresses of bills and very supportive in dealing with my finances. Would definitely recommend to friends and family if struggling with bills. Reviewed on: 23rd May 2025

StepChange woks for us

Step change really helped us get on top of our bills and loans, we’re now looking forward to being debt free Reviewed on: 23rd May 2025

Always helpful & understanding.

Always helpful & understanding. Never belittling Great advice. A problem shared is half way! Thank you so much Reviewed on: 23rd May 2025

They are very efficient and helpful

They are very efficient and helpful Reviewed on: 23rd May 2025

These people are absolutely fantastic at sorting out...

These people are absolutely fantastic at sorting out your debt problems.From preparing your budget,to sorting out any letters you receive from your creditors.I can highly recommend this charity debt management company.You don’t even have to speak to anyone,if you feel ashamed or embarrassed about your debt situation.No fees whatsoever.The best debt management company in without a doubt.Thank you for your amazing service. Reviewed on: 23rd May 2025

In despair until we contacted step change !!.

We were elderly & in despair tbh . Step change changed our lives for the better . Highly recommended from every area used Reviewed on: 23rd May 2025

Great advisor.

Great advisor. Friendly and very helpful. Reviewed on: 23rd May 2025

Stepchange is a life saver.

Stepchange is a life saver. A lot would have happened without Stepchange. i cant thank them enough. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.83 from 381 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt solutions
from Back2Credit 4.87 from 2116 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub