Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16806 reviews)

View other StepChange products

4.95

Based on 16,806 reviews, last reviewed 18th May 2026

100550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A friendly ear when i needed it most. A friendly ear when i needed it most. Stepchange contacted my creditors and negotiated the plan which is what i had dreaded the most. The peace of min... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16806)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

20k consumer debt...

I was just under 20k consumer debt when I contacted step change. I'm now half way to being debt free and can still do all the things I love! Reviewed on: 5th May 2024

Literally life-saving

StepChange have helped me to sleep at night by taking away the stress of my debts and helping me arrange affordable payments. My mental health has improved considerably. Reviewed on: 5th May 2024

Struggling for years.

I was in constant financial difficulties for some years before reaching out to StepChange, without their help I dread to think where I would be now. Very professional and non judgemental staff have helped me to overcome my situation with an affordable repayment plan. I really can't thank them enough. Reviewed on: 5th May 2024

Rescued from mountainous debts.

I was drowning in credit card debts but with Stepchange's help in removing the burden of interest charges and dealing with the creditors, I was able to clear my considerable commitments in the space of seven or eight years. Reviewed on: 5th May 2024

patient, compassionate, life changing help.

patient, compassionate, life changing help. Reviewed on: 5th May 2024

Was given such reassurance and support by my advisor.

Was given such reassurance and support by my advisor. Felt a weight had lifted Reviewed on: 5th May 2024

Had serious problems with debt ...

Had serious problems with debt starting in the Loman Brothers Banking crisis of 2008 era which ruined my business which lead to financial difficulties. Thank's to StepChange they looked at my situation and put me on a dept management plan which is helping to pay off my creditors which leaves me with enough to live on. Reviewed on: 5th May 2024

Due to rising cost of living and being in receipt of...

Due to rising cost of living and being in receipt of just a state pension, I was finding it more and more difficult to cope with my financial commitments. I was advised to speak to Step Change who may be able to assist with an affordable plan. Reviewed on: 5th May 2024

Anyone in Debt speak to Step Change

Before speaking to Step Change I couldn't see anyway of going forward. I had so much debt I really didn't know what would happen to me. After the first conversation with them I knew I had help, they have turned my life around. I can't thank them enough. Please call them if you have no where to turn. Reviewed on: 5th May 2024

For more than 10 years StepChange guided and support.ed

For more than 10 years StepChange guided and supported my family through difficult financial times. Reviewed on: 5th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews
Debt Management
from DFH Financial Solutions 3.29 from 3 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub