Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very grateful

You helped me so much after the passing of my husband, very grateful Reviewed on: 23rd May 2025

Incredible service providing real relief when you mo...

Incredible service providing real relief when you most needed. Great customer service too. Almost unbelivable for a free service ;) Reviewed on: 23rd May 2025

I am relieved to have my outstanding accounts all in...

I am relieved to have my outstanding accounts all in one place. . Reviewed on: 23rd May 2025

Life savers

Circumstances led to me being in debt, I contacted step change and never looked back, they are very helpful and understanding literally life changes Reviewed on: 23rd May 2025

Always helpful customer service.

Always helpful customer service. I was able to set up a payment plan that I can afford Reviewed on: 23rd May 2025

A huge relief

Since I first contacted StepChange the process has taken a huge weight off my mind, I am very new to this service but all correspondence with members of the team has been hugely positive. Reviewed on: 23rd May 2025

Excellent

I am very happy with Step Change and kind customer service. I am feel comfortable knowing and trusting them to help and support me by all process with MP pay monthly payment.I am recommend Step Change to my family and friends. Reviewed on: 23rd May 2025

I m with stepchange for last 3 years I found them ve...

I m with stepchange for last 3 years I found them very helpful they took me out of crisis thanks to stepchange Reviewed on: 23rd May 2025

StepChange always helped me and been always very fri...

StepChange always helped me and been always very friendly and helpful! Reviewed on: 23rd May 2025

I was overwhelmed with debt and paying it back was b...

I was overwhelmed with debt and paying it back was becoming impossible, I don't know what I would have done without their help. Step change have helped me organise my payments and talked to my creditors on my behalf. Brilliant charity. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub