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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Life savers.

Life savers. More people should know about them. Reviewed on: 1st May 2024

Terrific service.

Terrific service. Really helped me when I was at my lowest due to financial difficulties. The staff are extremely friendly and competent in what they do.Don’t know where I would be without them. Reviewed on: 1st May 2024

They’ve turned my life around.

They’ve turned my life around. I was so worried about the debt I owed but the call handlers made everything so easy and explained everything. Would highly recommend to any body Reviewed on: 1st May 2024

Extremely helpful, knowledgeable and kind.

Extremely helpful, knowledgeable and kind. Recommend if in need of help and assistance. Reviewed on: 1st May 2024

Brilliant

Caring, helpful, compasionate, efficent....etc etc......i honestly don't have anything but good things to say about Stepchange. Reviewed on: 1st May 2024

I had never heard of Stepchange until I needed them.

I had never heard of Stepchange until I needed them. One of the credit card companies put me on to them. At first I was reluctant as I just like to deal with things myself. Also I thought a third party would just complicate things. How wrong was I. Got in touch with them - excellent service. It was such an easy process from start to finish. The burden that I did not know I was carrying was lifted. I would rate Stepchange 20 out of 10. If you find yourself in debt and struggling, there is really no need for you to worry. Stepchange takes all that away. They ask for information from me. I provided them with the information and that was it. Magic - They negotiate with banks or credit card companies an affordable repayment which suits both the client and relevant companies. Don't think about it - Just Do It. Lift the phone and talk to someone - it will be the best phone call you will ever make. Thank You Stepchange. Reviewed on: 1st May 2024

Stepchange helped when I wasn't sure what to do a ou...

Stepchange helped when I wasn't sure what to do a out my debts. They talked me through every step of the way, so that it made it feel easy to sort out my problems. Reviewed on: 1st May 2024

Easy to deal with.

Easy to deal with. And no problems Reviewed on: 1st May 2024

I was helped so much with advice ans giving me optio...

I was helped so much with advice ans giving me options when I didn't know what shall I do. Reviewed on: 1st May 2024

Good company

The people I spoke to were very patient, understanding and supportive. My whole experience with them has been very relaxed and stress free. I would recommend to people who are struggling with debts, they care about their clients and will only give their clients options that are best suited for ther situation. Reviewed on: 1st May 2024

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