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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16122 reviews)

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4.95

Based on 16,122 reviews, last reviewed 7th May 2026

67650% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. I was at my wits end with the debt mess I had got myself into. stepchange, change lives. I can only encourage people to ca... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16122)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Can’t thank StepChange enough

Step Change were always on the end of the phone willing to help. All very patient and talked me through best suggestions moving forward each step Reviewed on: 1st May 2024

The staff are always friendly and helpful.

The staff are always friendly and helpful. I have always had a good experience whenever I've contacted them. Yes, I would recommend StepChange Reviewed on: 1st May 2024

Amazing!!

Just amazing helped me massively. Didn't think I could get out of this debt until I found stepchange Reviewed on: 1st May 2024

Stepchange helped me get my life back on track and g...

Stepchange helped me get my life back on track and gave me all the support I needed. Reviewed on: 1st May 2024

I was struggling extremely bad and went onto frustra...

I was struggling extremely bad and went onto frustration as I had so much of debt and stepchange helped me to come out of financial stress and gave me the freedom. They took over everything and I found my best solution here with them Reviewed on: 1st May 2024

Staff at stepchange

They’re very helpful and friendly people Reviewed on: 1st May 2024

StepChange helping me out of debt

StepChange have been a lifeline in providing support and helping to manage my way out debt having been the victim of online fraud. I would certainly recommend to anyone who is facing difficulties with managing a debt problem Reviewed on: 1st May 2024

Very profesional, very caring, easy to talk to, empa...

Very profesional, very caring, easy to talk to, empathetic reaction to your problem. Has the ability to create a calm discussion white the client is very stressed. I know. I was a stressed client. I don't know what I would have done if StepChange didn't exist. Reviewed on: 1st May 2024

Best place to get in-depth advise.

I had few telephone conversations that were in depth and step change helped me through all the questions I had. Very thorough in their answers and very helpful. Reviewed on: 1st May 2024

A couple of years ago I found my self out of work be...

A couple of years ago I found my self out of work because of Ill health, my health is deteriorating, I was worried sick had no way of paying my debts and I was becoming so depressed it was terrifying. Step change have been absolutely marvellous from the moment I contacted them , explained my situation and they got the ball rolling , they determined an amount I could pay without causing me further hardship, I get regular statements , and they are easy to contact if need be, either by phone or online. They really are there for you, every step of the way , cannot praise them enough Reviewed on: 1st May 2024

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