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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

StepChange CAN help you move forward

I really cannot overstate how i would encourage anyone going through debt worries or anxiety to get in touch with StepChange. They can and will help you find a way forward at a pace and with a plan suited to your individual situation. Reviewed on: 23rd May 2025

Step change help to keep my sanity in place with deb...

Step change help to keep my sanity in place with debt owning Reviewed on: 23rd May 2025

Got my finances back on track

Made me get my debts back in control and helped me to start spending wisely to avoid future debt. Staff are friendly, understanding and helpful. They dealt with my situation with understanding and support. Reviewed on: 23rd May 2025

Without stepchange, I’d dread to think where I would...

Without stepchange, I’d dread to think where I would be now. Reviewed on: 23rd May 2025

Very Very helpful considered understanding

Very Very helpful considered understanding Reviewed on: 23rd May 2025

I was getting so much harassment from creditors , up...

I was getting so much harassment from creditors , up to 20+ calls a day. Step change have been brilliant in helping me to get back on track, and paying affordable monthly payments. Reviewed on: 23rd May 2025

Empathetic non judgemental.

Empathetic non judgemental. Checked all options to find what was best for us Reviewed on: 23rd May 2025

Very easy and confidential service that’s makes you...

Very easy and confidential service that’s makes you feel better about yourself Reviewed on: 23rd May 2025

Outstanding customer service and support.

Outstanding customer service and support. Reviewed on: 23rd May 2025

Great serviceMade me feel in control of my situation.

Made me feel in control of my situation. Setting out my income made me reflect on my spending. Reviewed on: 23rd May 2025

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