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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Brilliant service

Helped me so much can't thank them enough dealt with all of my creditors and put a payment plan in place. Very understanding, took away my worries and could sleep at night. My debt was because of my ex who did a runner and left me with everything. Reviewed on: 27th May 2026

Incredible help & support, I never knew existed!

The help and support that I received during an incredibly low, difficult and desperate time was incredible. I never knew that they could help so much. If there is one thing I can suggest is, call them! They will review your debt, your outgoings and look at combining everything into one manageable payment. I cannot describe the relief I felt, whilst I have a long way to go, I am in a happier place with thanks to StepChange, no charges, all your money goes straight to your creditors. Reviewed on: 27th May 2026

Always friendly and helpful staff.

Always friendly and helpful staff. Always making sure you can cover your affordability and reassurance given. Reviewed on: 27th May 2026

I was drowning in debt trying to pay everyone every...

I was drowning in debt trying to pay everyone every month and I was struggling….i now pay £355 à month in total….it was over £1200 a month Reviewed on: 27th May 2026

Can not thank these enough for the help

Honest impartial advice was given and greatly appreciated. The help given has lifted a major burden at a time when could not see a solution to the problems we was having. To think this was done with one phone call Reviewed on: 27th May 2026

Challenges Reaching Your Office by Phone

I would like to note that, while every other aspect of communication has been satisfactory, reaching your office by phone has been quite challenging. On several occasions, I have spent considerable time on hold, only for the call to be abruptly terminated without warning or resolution. This has made it difficult to seek assistance or clarification in a timely manner and has added to the anxiety of obtaining important information. I kindly request that you look into this matter, as improved phone accessibility would be greatly beneficial to prospective candidates like me who may need urgent or direct support. Thank you for your understanding. Reviewed on: 27th May 2026

Great service highly recommend Always a friendly no...

Great service highly recommend Always a friendly non judgemental service which relieved a lot of stress. Reviewed on: 27th May 2026

Stepchange are really supportive.

Stepchange are really supportive. They help you budget and pay of your debts in affordable installments. Highly recommend Reviewed on: 27th May 2026

Helped me out when I needed it the most!

Helped me out when I needed it the most! Step change help me get ontop, and and make my debt manageable. Thank you! Reviewed on: 27th May 2026

Step Change saved me.

Step Change saved me. I am so grateful to them for helping me sort out my debt. I'm beginning to feel more in control and work my way to clearing the debt which once seems insurmountable. Reviewed on: 27th May 2026

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