Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15983 reviews)

View other StepChange products

4.95

Based on 15,983 reviews, last reviewed 7th May 2026

61150% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great company and great people Great help from non judgemental people. Great advice on how to proceed following advice given regarding my situation. Help whenever you need it. Canno... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15983)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Any time I've had communications with people at Step...

Any time I've had communications with people at StepChange they've always been very friendly and helpful. It's made dealing with debt so much more manageable. Reviewed on: 1st May 2024

Stepchange has helped

Stepchange has helped destress debt management Reviewed on: 1st May 2024

Aa huge relief to have this support.

All the people I have spoken to have been most helpful and supportive. Reviewed on: 1st May 2024

Life saving

Stopped all the phone calls from debtors and was easy to set up and affordable to my circumstances Reviewed on: 1st May 2024

Great support and guidance

Support and guidance is free of charge and depends on your circumstances. All arranged online which was very convenient too. Reviewed on: 1st May 2024

I was going through stressful period due to my debt.

I was going through stressful period due to my debt. Wasn’t sure what to do. I was advised to contact step change. Step change charity understood my debt level exactly how I would have felt and gone through tough time. Plan was made to ease my life. Now debt management plan helps to manage my finances better way. Without step charity, my life would have been awful and can’t imagine how I alone delt my debt level which was killing me every day, Reviewed on: 1st May 2024

nothing short of life changing

StepChange has changed my life by enabling me to get control of my finances. They were kind, professional and helpful throughout the process, without a whiff of judgement about the terrible financial pickle I’d got myself into. Reviewed on: 1st May 2024

Easy, understanding and helpfull

Easy, understanding and helpfull Reviewed on: 1st May 2024

I realised that I wouldn’t be able to afford repayme...

I realised that I wouldn’t be able to afford repayments on my buy now pay later goods and credit cards/loans,so I decided to get help from Stepchange.very easy to do too.Just tell them how much you owe and the names of the companies you owe money too and they sort everything out for you.Create a budget and pay what you can realistically afford.Stepchange take care of all the letters which are sent to creditors on your behalf.They even give you an idea as to when the debt will be paid off.Takes the worry out of creditors pestering you with phone calls as I’ve never received one call from a creditor since Stepchange helped me with my situation.No fees are included as they are a charity.If you are struggling with payments which you can no longer afford,then get in touch with them and they will definitely be able to help.You don’t even have to talk to them over the phone as everything can be done via email.Highly recommended and very professional service.I am truly thankful for the service they provide. Reviewed on: 1st May 2024

Don’t fight alone

Was worried about money spoke to stepchange and we’re very helpful and didn’t judge you. Also very helpful when important thing crop up. Take the stress out of dealing with other companies on your behave. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from My Debt Plan 4.85 from 360 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub