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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Really supportive advice and support was not made to...

Really supportive advice and support was not made to feel any shame about my debt knowing how much I’m paying each month and having the assurance my debts are being manged his a huge weight off my shoulders was really struggling with my mental health untill StepChange took over and helped me sort it all out Reviewed on: 1st May 2024

Step change are life savers..

I was literally at rock bottom and in a really bad place. Not only did step change help with my debts, they also gave me details for local mental health contacts. They literally saved my life just by listening and helping get me on the right path. Reviewed on: 1st May 2024

Since I joined I have the whole pressure taken off me.

Since I joined I have the whole pressure taken off me. Reviewed on: 1st May 2024

A weight lifted

From beginning it has been an easy process kind people realising and understanding peoples difficulties, made me feel comfortable and worked with me through the stages with compassion Reviewed on: 1st May 2024

Amazing customer service

I was continually struggling with trying to make even minimum payments on my credit cards.i entered everything I could think of that I needed to pay out each month and Stepchange agreed a payment amount equalling what was left over. They took over my debts and contacted all the relevant companies to arrange a payment. The stress was limited immediately and 1 year on I was able to renew my plan even though I had to increase outgoing s. The staff are very considerate and non judgemental when you speak to them. Thank you Reviewed on: 1st May 2024

Life Changing Support Provided for me

I was recommended Stepchange by Fraud Support after being a victim of Cyber Fraud. Without Stepchange I would have lost everything, I was clinically depressed and in a very bad place. Thanks to their support I am still here today and fighting my way back to some kind of life. Reviewed on: 1st May 2024

Took the stress out of debt.

Took the stress out of debt. Handled all my creditors, froze interest, stopped the demanding letters and ensured I could meet my commitments. I can sleep peacefully thanks to step change and they’re always just a phone call away if there’s any problems Reviewed on: 1st May 2024

Suuportibe, friendly, helpful

I was in a bad place and in debt due to being a victim of financial abuse. The team were helpful and supportive and got me back on track. I was talked through possible debt solutions and found the one which was best for me, they literally saved me Reviewed on: 1st May 2024

Step change literally change my life.

Step change literally change my life. Instead of robbing Peter to pay Paul just to get it through the the month, I'm paying about a 1/3 less for my debts per month and have money not to stress if I'm going to eat or buy fuel at the end of the month. Can't recommend enough. And even better is there's no judgement what so ever. Reviewed on: 1st May 2024

My financial burden are reduced.

My financial burden are reduced. All you who have bore your financial burden, come to StepChange you will have rest from being chased by your debtors. Sooner or later your money matters will be a wonderful story. Reviewed on: 1st May 2024

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