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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Relaxed conversation with all assistants.

Relaxed conversation with all assistants. Took me from panic to “at ease” quite quickly. Simple instructions with common sense advice. No patronising, no rushing into decisions and definitely no disrespect when asking stupid questions. loved the information on how to deal with finance companies. Reviewed on: 23rd May 2025

Really Knowledgeable, Incredibly empathetic

Really Knowledgeable, very helpful with no agenda, i felt they try to do the best for me as a Customer. Incredibly empathetic and supportive. Reviewed on: 23rd May 2025

Regain control

In crisis I spoke to a woman called Gerry, I remember crying to her and saying is this going to be the rest of my life I’m so overwhelmed. She told me to take a deep breath and she said this is the beginning of the rest of your life. And it really was. The moment I took out the plan and gained control things started to change for the better for me. Now a few years later I’m a home owner, I have been able to have another baby and not worry about finances and I am most importantly I am in control. I will never forget Gerry and her help. Reviewed on: 23rd May 2025

All done for you.

Really good company, no hassle at all. Reviewed on: 23rd May 2025

My experience has been excellent.

My experience has been excellent. Reviewed on: 23rd May 2025

Brilliant - Highly recommend

I found myself in financial difficulty and was recommended to seek help from stepchange. They have been brilliant with helping me sort my finances and making life easier. I cannot thank them enough. Staff have also been amazing always have time to answer questions and give sound advice. My sincere thanks to you all. Reviewed on: 23rd May 2025

Very efficent in helping me .

Very efficent in helping me , very easy process , good communication, have recomended to others Reviewed on: 23rd May 2025

Ive had great support and help, such a relief.

Ive had great support and help, such a relief. I have recommended it to others. Reviewed on: 23rd May 2025

I highly recommend stepchange.

Very helpful and great advice thank you very much. Reviewed on: 23rd May 2025

I was worried about speaking to StepChange as I new...

I was worried about speaking to StepChange as I new I had to fill in all my incoming and out goings . I'm not very good at speaking on the phone and thought I would have to go through. everything on the phone, but thankfully I could fill in the form on-line. I was concerned that I would get bullied in to changing thinks so it would free up more money, like get cheaper brands when shopping, walk to work when you can to save petrol, Or find cheaper quotes for Internet etc, I thought everything would be looked at in great detail to see where I can save more money. But it was easier than I thought. they were friendly and understanding .I would recommend to get in touch with StepChange if you have debt issues as they will deal with the companies you owe money to which takes the weight off your shoulders, you are able to stress less knowing it's all in hand. Reviewed on: 23rd May 2025

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