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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16816 reviews)

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4.95

Based on 16,816 reviews, last reviewed 19th May 2026

101000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A wonderful organisation A wonderful organisation helping people at their worst times. It is an invaluable service assisting with rebuilding lives. Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16816)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

No axe to grind honest straightforward debt advice

easy to deal with, they do not judge, most things can be done online but if you need to speak to someone there is the phone, they could do with being open on the weekend currently it's Monday - Friday 8am to 6pm which can be a bit restrictive especially if you are working full time, and are not computer savvy, - but as I have already said most things can be done online 24 hrs. a day, I tend to communicate via email so I know what I have said, and I know what has been said to me so it saves any possible confusion, although it can be a bit long winded, instant messaging it is not! Be honest and open with Step change and they will be the same in return, their advice can be relied upon, they have no axe to grind, I am happy to recommend them Reviewed on: 3rd May 2024

Non-judgemental help when you might need it the most

StepChange offers a very supportive and valuable service for those looking to manage their debt. The benefits of having a structured plan and supportive staff help alleviate the stress associated with debt. For anyone struggling with debt, you have to make the first step and then StepChange will handle the rest -- they negotiate with your creditors and do a fantastic job of making sure all you have to do is make one payment which is shared amongst your creditors -- if this is too much, or too little, you can easily make changes and it all updates quickly. Reviewed on: 3rd May 2024

One phone changed everything

The best thing I ever did. So professional and helpful, they gave me peace of mind. Reviewed on: 3rd May 2024

StepChange helps lives.

I was scattered and pressured with my Debt and ways made to feel bankruptcy was the only option till I was recommended to StephChange and they have help me manage my finances, my stress and health. They're very understanding and knowledgeable. Reviewed on: 3rd May 2024

Understanding and helpful

Very understanding and helpful, took the weight off my shoulders Reviewed on: 3rd May 2024

Review on step change.

Review on step change. Step change has been a very good service for me they helped clear a few of my debts Reviewed on: 3rd May 2024

Covid ruined us and my maternity leave

During covid I was on maternity leave and my self employed partner had no income. Secretly surviving in credit got us through but this came at a price, once the 0% inteest periods ended i was struggling to make minimum payments and my mental health took a massive hit of trying to deal with this myself. I defaluted. My partner found out about the debt and we nearly separated. Without the non judgemental help from stepchange I wouldnt be where I am today. I got into diffi ulty during my first DMP, I called the helpline and again someone helped me with my issues and got me back on track. Yes I have a long way to go till I'm debt free, but its a weight completely off my mind. Im finally sleeping at night not worrying about what emails, calls, post, texts and legal action threats I'm going to receive. Thank you for helping me to live again. Reviewed on: 3rd May 2024

Stepchange changed my life

Stepchange changed my life - Completely took away all my financial stress. Dealt with all creditors on my behalf and enabled me to make affordable payments that have allowed me to clear debt. Reviewed on: 3rd May 2024

Very professional, understanding, friendly, excellen...

Very professional, understanding, friendly, excellent service and advice. Reviewed on: 3rd May 2024

Not the same money worries since I joined the compan...

Not the same money worries since I joined the company which gives you more peace of mind Reviewed on: 3rd May 2024

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