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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18654 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18654)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

From the moment I contacted stepchange it felt like...

From the moment I contacted stepchange it felt like the weight was lifted off my shoulders .I'm nearly at the end of my battle and I know they are still there with help and guidance if needed Great job stepchange tthank you. Reviewed on: 23rd May 2025

I was drowning in debt!

I was drowning in debt! Couldn’t see no way out, but the relief I felt once I sorted it out was fantastic. I felt free for the first time in a year! Reviewed on: 23rd May 2025

Stepchange left me feeling supported and not alone.

Stepchange left me feeling supported and not alone. My situation was worked through in a non-judgemental way and a good plan set up to clear my debt Reviewed on: 23rd May 2025

Relaxed conversation with all assistants.

Relaxed conversation with all assistants. Took me from panic to “at ease” quite quickly. Simple instructions with common sense advice. No patronising, no rushing into decisions and definitely no disrespect when asking stupid questions. loved the information on how to deal with finance companies. Reviewed on: 23rd May 2025

Really Knowledgeable, Incredibly empathetic

Really Knowledgeable, very helpful with no agenda, i felt they try to do the best for me as a Customer. Incredibly empathetic and supportive. Reviewed on: 23rd May 2025

Regain control

In crisis I spoke to a woman called Gerry, I remember crying to her and saying is this going to be the rest of my life I’m so overwhelmed. She told me to take a deep breath and she said this is the beginning of the rest of your life. And it really was. The moment I took out the plan and gained control things started to change for the better for me. Now a few years later I’m a home owner, I have been able to have another baby and not worry about finances and I am most importantly I am in control. I will never forget Gerry and her help. Reviewed on: 23rd May 2025

All done for you.

Really good company, no hassle at all. Reviewed on: 23rd May 2025

My experience has been excellent.

My experience has been excellent. Reviewed on: 23rd May 2025

Brilliant - Highly recommend

I found myself in financial difficulty and was recommended to seek help from stepchange. They have been brilliant with helping me sort my finances and making life easier. I cannot thank them enough. Staff have also been amazing always have time to answer questions and give sound advice. My sincere thanks to you all. Reviewed on: 23rd May 2025

Very efficent in helping me .

Very efficent in helping me , very easy process , good communication, have recomended to others Reviewed on: 23rd May 2025

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